ACTIVE by Leitner’s - Nature & Lifestyle Hotel

Website looks much better than reality, an ok hotel but not worth the price. Cook is good, massages were great but the rest is average, from bathroom equipment (almost zero toiletries, low quality weak hair dryer etc) to wellness (lots of relax space but little saunas; do not expect any fruit in fruit corner, but usually missing water cups) to the bar (extremely low wine choice, lowest what we experienced in Austria in 4* hotel). Local staff is rude, esp in the restaurant (foreign employees had normal nice behavior). Beds are a catastrophe- we hardly slept (poor matrace and useless pillows). Most importantly very unfriendly and greedy approach of the hotel management- we have been going to Austria winter and summer for some 20 years and now and then had to shorten our stay by one night because of work. It has never happened to us that they would charge the night at all… until now, when they requested it in full although we had announced it before we arrived and thus they had lots of time to offer the room further. Very disappointing and unfair billing. They did not even flag they would charge in full when we asked for it as any serious hotel would. All up, by far not worth what you pay. You will find plenty better experiences in other hotels for the same price or even less.

Kaprun is a wonderful city, located among the moutains. Active by Leitner's is not in the centrer so it's exceptionally quiet. Everything was perfect - the staff, the room with beautiful view, the meals, the pool. :) I hope I will come back soon and I definitely recommend this place.

The location of hotel is not best within the Kaprun-Zell am See region. For the main ski lifts you must take skibus (200m) or travel by car. The main restaurant for dinner is in separate building (50 meters away) but I did not care. The food was delicious. The room as well as the hotel is equipped with everything you need. Hotel is regularly cleaned The staff is friendly. For me it is the best choice in Kaprun. We were there twice and we will return.

Very nice and friendly hotel with nice staff, rooms and SPA. All there is very clean, safe for those days. Breakfast is in the hotel and dinner in very close restaurant. Quality of service and food is excellence. If you are looking quiet place with very good atmosphere in Kaprun, I can recommend for 100%

Zu wenig Personal. Ich musste ewig warten, um einzuchecken. Sonstige Personal waren nett und freundlich. Schwimmbad sehr klein. Es gibt viele günstigere Alternativen, die viel besser sind.

The place appeared to offer all the right hardware. We booked a suite which was called Alpenlust which accomodates 8 people, with a sauna and two bathrooms. As we were just 3, it seemed great but as we learnt, there was just 2 bedrooms, with one spare room with a sofa bed.This was converted at our request to a third bedroom but it was not comfortable. Most alarming was that there was just one wc in the apartment, despite having so much space. There was an oversupply of closets, no kettle or kitchenette either, though that was a minor issue. The service from reception also lacked the "extra mile" as we were also told we could not use the large spar to shower after our last half day of skiing because it may disturb other users. Check in does not start until after 2pm so the fact that we asked to use it around 1pm meant that no-one would have been there anyway. Other resorts have shown more flexibility so this was poor, especially as we had a suite! The walkway from the front and rear parking lots were covered in frozen ice whislt the roads immediately after were well gritted and safer. Oh and this morning after bteakfast, the fire alarm was ringing for around 15 mins. Some guests like us waited outside whilst others were inside. There was no information provided from staff about if it was real or not, nor could they disarm it, which was equally worrying! Overall, this place could be so much better, had the designer realised that in an apartment for 8, it is wise to have at least 2 wc's and the management excercise some courtesy and common sense at check out.

I have to give this place 5-stars. It was everything we were looking for. We went with a family of 4, our kids were 8 and 6. We had an XL Suite (not the XXL) and it was fine. Two separate rooms, one room with two single beds and one with a pullout couch fine for 2 people. It had a separate room with a shower and different separate room with a toilet. Again, more than enough for our family of four. The breakfasts are fantastic. A huge buffet of yogurts, nuts, fruits, eggs, bacon, coffee, tea etc. Fresh and very good. When you get off the slopes they have tea/coffee and fresh cakes and cookies from 330-5pm and its in a great open room where you can play cards and games with your family, lovely atmosphere. The dinners were perfect. Its actually a different building than the rest of the hotel, a little walk up a hill. Its an old farmhouse with great character. Every night there is a fresh salad bar, you get a soup, a main course and a dessert. Warm, home-maid fantastic Austrian food. My kids even tried everything (they have a kids menu if needed.) The winner in all of this was the service. The staff is genuine, they are lovely people and try everything to make your stay special. Couldnt thank them more. In terms of the spa, there is an outdoor sports pool (not that warm) a steam room and two saunas (65 and 95 celsius) . I did wish there was a hot tub, but there isnt, only thing i see missing is that and a fire place. Its a short bus to Maskiogel or Kitzenhorn. Highly recommend, great for families.

We would really like to give 4,5 stars because it wasn’t absolutely perfect but it was excellent. The room was a little less prettier than we expected from internet pictures, the bed was a little to hard for my taste and it was quite warm during the night without airco or a fan (in July). But the staff was really friendly and helpful, especially Pedro the bartender, he was really nice and friendly. The lobby is a nice place to spend the evening. The food was amazing, we enjoyed that very much. The atmosphere overall is nice and personal, almost a homey feel. The location is perfect, there is a lot to do and see in the area. Don’t expect nightlife in Kaprun however during summertime, there’s almost nothing. We enjoyed ourselves in the evening very much in the lobby of the hotel with drinks and playing a game or just chat. We would definitely recommend Active by Leitner for your stay in this beautiful surrounding of Kaprun-Zell am See.

A modern Alpine hotel that serves as a perfect base to a fantastic Kaprun glacier ski region. On a walking distance from the town centre. Friendly staff and excellent food. Outdoor pool with warm water is perfect to cool after the sauna visit.