Holiday Inn Express Hotel & Suites Pauls Valley by IHG

Our stay was good Was really disappointed that the indoor pool and hot tub was out of use and unaware of this while booking this room

The beds were awesome. The hot breakfast was good. But they didn’t have coffee made after it was out. I told staff but apparently they were busy. The hot tube & pool were under construction. It does say that when we booked it. I was not happy. Since we drove from Wisconsin all day. It would have been nice to get in the hot tub

Staff was nice and rooms were clean. We booked this hotel though specifically for the indoor pool and hot tub. No where on the hotel ensure did it say that they were closed for maintenance neither were we informed of that when we checked in as we would have gone elsewhere. I feel like our price should have been reduced as the price included amenities that we were unable to use. However this was not the case. Very disappointing stay and will not stay here again.

Hotel clerk checking us in was amazing!

My experienced was not a good one, although the staff was very accommodating my stay was disappointing.

Very nice night & day front desk staff, friendlier than the Amarillo TX staff by far and the breakfast was better and they let us take a small breakfast to our elderly parents room! Amarillo front desk employee Linda, you could learn a lot from how to treat guests right, like Paul’s Valley Oklahoma Holiday Inn….hospitality super stars!

Everything was good I wish they would have told me the pool was under construction when I made my reservation

The rooms are great and the property clean. Unfortunately I book hotels that have a pool and hot tub and this hotel lists both. Upon arrival the front desk concierge told me the pool was out of order and the hot tub and not been working for over a year. Not sure why they are still listed on their page. Almost left and went somewhere else but then I would’ve had to try to get a refund through Expedia. Very disappointed!

The service was mediocre at best. The first day I came back to my room there had been zero room service. I went to front desk and asked about getting clean bath linen and if my room was overlooked during servicing. The gentleman with about as much customer service value as a rabid dog replied, you have to request room service if you want it. I informed him that for the remainder of my stay I would like at least clean washcloths daily. That lasted for 2 days. Then again upon returning to my room, no service had been completed. Again I went to the front desk and requested clean bath supplies. Then when I checked out, bill was supposedly paid in full in advance, there was some random charge on my cc for $5.87. It was not worth the aggrieved to call and try and get it taken off. The rooms were clean, basic hotel rooms and it was quiet at night. So I guess just be happy for the small stuff when you are suddenly dropped in PV OK to bury your mom. Will not stay here again while setting her estate or ever if possible.

I would highly recommend staying far away from here. The indoor pool that is advertised is out of order, the entire place is under construction and there are workers walking around everywhere. We didn't feel safe and we booked the hotel room for 2 nights and on our last night, the front desk worker came to our room and told us we werent supposed to be there. We were so confused because we paid $300 for 2 nights and she said we were only checked in for 1 night. She came back to our room two times until i had to tell her to stop coming to our room and call me on the phone.we left that night beacuse we felt so uncomfortable. what a waste of money.They are so unprofessional and i will be reaching out to hotels.com about this terrible service, stay far away