SpringHill Suites by Marriott El Paso

Clean room.Quiet. Safe. Easy parking. Convenient location

Room was clean. The bathroom could use a renovation. The toilet was too low even though I have no mobility issues. The lobby was pretty with a lovely scent. The staff was amazing. One small issue. Even though I hung my towels up to dry, they were replaced each day so not so eco-friendly. Not unique as I find this to be true at most places I've been to.

Clean and friendly staff.

convenient to shopping, dining and events near the area. Well lit parking lot. clean rooms and well maintained hotel.

B

The hotel started off by charging me an unadvertised $10 for parking in a normal motel parking lot, no security no gate, no reason to charge but for extra money. Then the staff was marginally friendly at best, in fact I walked up the desk and said good morning and got a blank stare no reaction at all. I just needed a laundry bag since there was not one in the room. In the room the bathroom floor was stained and dirty, In the sitting area of the room the couch was so filthy we couldn’t even sit on it. They need some attention to detail her for sure

Our family selected this hotel for family members from out of town to use over a 2-day memorial service. It was a good choice for 4 families including one with 4 young kids, one with a teenager and the other adults. Breakfast, particularly the first day was good. For some reason they eliminated the Chiobani yogurt, scones and blueberries the second day.

The stay was great and the room was nice.

I did prepay through booking.com and at the time of check-in, I was asked to insert my card, which i thought was for incidentials. My credit card declined the transaction and since I had to call the bank to clear it, I put in my debit card. They charged the entire stay again to my debit card! I asked why they had charged me again, it seemed like the lady that was checking me in was in training. They told me they were refunding my card. I've been out $640, which was $100 more than what I had already paid on booking.com, on a pending transaction that hasn't cleared for 5 days now. Make sure they are validating your booking.com stay. Also, the breakfast is ok but it was crowded every day so we opted to go elsewhere for breakfast 2 of the 4 mornings we were there.