Embassy Suites Buffalo

Getränkegutschein, super Frühstück und gute Lage.

Extra Parkplatzkosten.

It was a very nice stay.

Due for a remodel, the bed was way too hard and not a luxury bed. The onsite restaurant wasn't all that great, service was extremely slow and not very friendly. It just wasn't what we expected from an Embassy Suites.

I would not recommend this place to anyone. When I checked in I mentioned THREE times I had 2 rooms booked and my 2nd room was not yet available. So that's ok let's just check into the one for now but I need to get the person I was with in the room as easy as possible because she's handicapped. When I asked about parking I was told about the valet for $25 or across the street and walk which is out of the question for our situation. Then we went to valet park and the attendant said there's a bunch of handicapped spots right there in the front for free!! I was so annoyed the check in did not tell me about this. The hostess was rude, dry, and completely unapproachable — with snide little comments under her breath that made me feel unwelcome from the start. The waitress wasn’t any better: inattentive, careless, and oblivious to basic service. I had to ask multiple times just to get water, cheese, or a drink, and my order still came out wrong. The final straw? A roach crawling up the bathroom wall. I showed the video proof to the guy at the checkout counter, and all he could say was, “I’ll make a note for the maintenance guy.” Absolutely unacceptable. Yes, the room size was fine and the price reasonable, but none of that matters when the staff acts like they don’t want to be there and the bathrooms are literally crawling with bugs.

Sehr geräumiges Zimmer, sehr nettes Personal.

Staff was awesome! The women at check in during the day was extremely friendly. We left another hotel in the middle of our trip because the service was terrible. Check in isn’t typically until 4pm, but since we checked out of the other hotel at 11am we went straight there. Understandably did not expect to check in until 4pm but she called around 1 to say our room was ready. The gentleman at night was very friendly. The valet gentlemen were also friendly. Breakfast was great. Made to order omelettes, hot food - not just cereal and bagels. A full breakfast.

For some reason our room did not receive service, so that was disappointing. The staff at breakfast - in particular a young female server was extremely rude.

Everything

Nothing. No complaints

Nothing

The rooms feel was dirty, too congested, weird location and room locations. the moment entered in the room I felt I have done a big mistake as it was not something for vacations with family.