Ayres Hotel & Spa Mission Viejo - Lake Forest

Roomy and good location. Water pressure good

Tv in sofa area did not work. Sofa was really ugly, but probably durable for families. Curtains could use a refresh. No clock in room.

The location is nice. This facility has a spa with a masseuse available, pool area, a restaurant and more compared to the other section of the Ayres Hotel across the parking lot.

I'm scared of heights so I don't like the openness in the area that you have to walk to get to your room. I was on the top floor. Hated walking to my room each time so I just stayed there and never came out. The pillows in my room were horribly hard. Made it difficult to sleep. The bathroom didn't look like it was cleaned too well as there were lots of little hairs all over. Staff was not very knowledgeable in regards to asking for additional checkout time. I called down at 9:00 p.m. and asked if I could get an early checkout and was told to call back at 6:00 a.m.. I explained I was hoping to take a sleeping pill ( I have chronic pain) and be able to sleep in rather than having to get up throughout the night including to call and ask for the late checking check out. Didn't matter had to call back at 6:00 a.m.. I could not sleep all night and was up every 30 minutes. Didn't get a wink of sleep. 6:00 a.m. I called the front desk and was told I needed to call back at 9:00:00 a.m.. I said what a joke if I have to leave at noon if there's no availability for the 1:00 late check out. Didn't matter that's the rules. I said another alarm so that I could call at 9:00. This time I actually got a few hours sleep as I was dog Dead Tired. My alarm went off at 9:00 Sharp. I got up stumbled over to the phone within 15 seconds. Picked it up called the front desk and was told all the late checkouts were already taken. No way!! I said that is impossible. I said in 15 seconds and it took me to get out of the bed and get over the phone after the Clock Struck 9:00 a.m. you're telling me all of your late checkouts are gone. You didn't even have to put me on hold as you weren't helping another customer. You immediately were able to tell me they were gone. So somebody gave them all away prior to 9:00?? Yet I was told that they couldn't be!!

The included breakfast buffet very good. There was a nice variety of hot and cold foods, and it was good quality.

Can't think of anything.

Family friendly

Nothing