Holiday Inn Jackson NW - Airport Road, an IHG Hotel

great hotel very clean comfy and staff was nice

Excellent, very pleased

Convenient, easy check in and out Heavy footsteps above us Air conditioning loud in bedroom area When cook was ill, no hot breakfast

Great service and accommodations

My friend and I checked into the hotel at night after a long day of driving. We only stayed the night, but we had excellent service and check-in support with Bill, the front desk attendant. Of all the hotels we stayed in along our route home, this was by far the cleanest, nicest, and friendliest hotel. Even the continental breakfast was surprisingly good, more variety and hot foods than other hotels had offered. The atmosphere was family-friendly, the location was safe and near lots of big box stores, fast food joints and restaurants, and a few different gas stations. A special thank you to the staff, especially Bill, for all their hard work in making the Holiday Inn Jackson NW a great experience for two tired ladies on their long drive back home!

Great places to stay in, the pool is amazing for little kids and big kids/ adults. The rooms were nice and comfortable.

Convenient location just off the freeway. Clean and new hotel

All the tvs did not work only in bar as they said it was from different set up than rooms. They blamed the non working tvs on high wind but there really was non to be saying that. Also had to change rooms because the toilet didn’t flush and there were stains picked up from uv light. Next room the air conditioner slash heater unit was stuck on cold and could not shut off or just.had to unplu the unit. The restaurant had a few items we ordered the cheeseburgers and the hamburger was not even round it was just maybe took up half the bun. The bartender served my companion his drink and took another 30 min before mine as she chatted with them instead of taking my drink of choice. Bar tender and check in lady were nice but that was the end of it. We left before morning in a terrible mood. I had bought the breakfast but they only gave me one ticket instead of two for breakfast. They also said upon booking, it could be brought to room but on ticket they said there was no room service. Since we didn’t even sleep and left hotel can’t say how breakfast would had been. To say the least i wouldn’t recommend this place to anyone.

Checking in was eazy. Try to get the early or book through I.H.G app . It was busy, For the best rooms Try to check in early ! Via I.HG app AND HOTEL/PROPERTY. Sometimes they don't communicate with Housekeeping for LATE CheckOut.So MAKE sure they COMMUNICATE when you CheckIn ..

Great staff and service