Fairfield by Marriott Inn and Suites Augusta Fort Eisenhower Area

Location to family and clean room.

Paid for a handicap room over a month ago and asked for 1st floor due to my husbands disabilities. Was told they didn’t have the room I requested then she placed us on the 2nd floor way down the hall. Made it even more difficult for my husband. Upon check out the gentleman asked me about our stay. I told him what had happened and he went to his computer and said “oh your listing was from a third party and we don’t honor those requests. So we just put you in what ever room we wanted to. If you want your requests honored you need to call and book your reservation directly with us and not a third party like Booking.com. Also you had to push a buzzer at the front door to be let in. I asked is this a bad area and she said yes and we need it for security.

I liked the fact that they had a room for us at the last minute. I wasn't going to stay here since I had a previous reservation and didn't make it but my son wanted to stay here, so here we came. The lady who worked breakfast, I apologize can't remember her name but she was very nice and treated us like family. We always enjoy her when we stay, when she's working.

They were remodeling. It was things everywhere, but the quality of the rooms for Fairfield was great. They could have had more options for breakfast.

My room was exceptionally clean, quiet and comfortable

Didn’t know that they were going through renovations - things and equipment was everywhere in a disarray

Everything

Everything was good

The location was convenient to where I was working but there weren't alot of food options nearby.

It wasn't disclosed when I made the reservation that renovations were underway so there was limited access to facilities, limited breakfast options and construction going on in the main floor.

The room was newly renovated

I didn’t know the common areas was still being renovated

The room was nice and clean newly renovated.

Construction for renovation of the rooms was badly thought out. There were containers with equipment scattered all over the parking lot and not contained to only a single area of the parking lot. This made it extremely hard to park without the fear of my car being damaged by the construction crew. The waste from the construction looked like it was managed by children. Debris missed the large container and was left on the ground outside the container to blow around in the wind and for guests to be in danger of tripping and falling from this debris. The containers were placed in the parking lot with no barriers or warning tape to help keep the guests away from danger. This is not solely the management responsibility it is shared with the contractor.