Suites at Garza Blanca Preserve Resort & Spa Puerto Vallarta

Our stay at Garza Blanca Preserve Resort & Spa Puerto Vallarta was incredibly disappointing, especially considering this was supposed to be our anniversary trip. The resort knew ahead of time that we were celebrating our anniversary, yet we were placed in a room with two double beds instead of a king. When we addressed it with staff, we were essentially pushed into attending a timeshare presentation as the “solution” to getting a proper room upgrade — otherwise we were told we would have to pay significantly more just to have a king bed. It felt manipulative and honestly left a terrible impression from the start. Beyond that, the resort itself feels tired and outdated and is badly in need of renovation and updating. The food was also extremely underwhelming. The only enjoyable meal we had on the property was at the newer Peruvian restaurant. Every other dining experience was disappointing enough that we ended up leaving the resort most nights just to enjoy decent dinners elsewhere. To make matters worse, the customer service throughout the stay was poor. Staff came across as indifferent, unhelpful, and more focused on upselling than hospitality. What used to feel like a luxury resort now feels like a money-grab operation with overpriced food and drinks, mediocre accommodations, and lousy service. Overall, we would absolutely not recommend staying here. There are far better resorts in Puerto Vallarta that actually value hospitality and guest experience.

Love our visit to the resort Special thanks to Shary that was really great

As always, we had a wonderful time due to the fantastic staff that they continue to keep as a family. We actually had a one year gap in returning, whereas we usually make our trips in July and November every year even with our gap you feel so good walkinginto Blanca blue and seeing your regulars Mario, Alexis, and Andres and Javier. They recognize you they address you and always welcome you back to your home away from home super people. We chose to go up to the sanctuary pool and met Miriam who had a smile on her face from the time we got there to the time we left both days. Pedro was our bartender and he was the mixologist on point it seemed like we followed him around. He was at the rooftop and the sanctuary pool both days. As always most of the restaurants we go twice sorry to say we did not care for the Peruvian just my opinion. Our favorite restaurant is Hiroshi and also our favorite waiter Mr. Irvin that has been there as long as we have good to see a familiar As usual, the trolley drivers are always friendly. We were surprised about the amount of sand that was gone from the beach area, even with all the new rocks that they put in place this made it even worse where there was sand due to all the locals that come in and took over 90% of the beach area. Hope to see more sand brought in in the future, It used to be a pretty beach. Overall, this was a great trip for April due to July being too hot for us. We will be back in November for our anniversary. Hope to see you all soon.face.

Carlos was an amazing Butler! He exceeded our expectations. From texting to check in to making reservations…his service was top tier! The room and the accommodations were awesome. I highly recommend. We can’t wait to come back.

Went for a girls trip celebrating 2 ladies turning 40. It was the most amazing experience and we want to give a special shout out to Roberto Gallardo who took such great care of all our needs poolside multiple days. He’s so sweet and attentive. Five Stars!

The entire experience was amazing and the food was to die for we highly recommend!

This was our first time visiting Puerto Vallarta, and we had such an amazing experience staying at Garza Blanca Preserve. We had the chance to visit the Sanctuary Tower and we were blown away by how beautiful it is. A very special and heartfelt thank you to Giovany, the manager, who truly made our trip unforgettable. From the moment we met him, he went above and beyond to make sure we were always taken care of. He was consistently attentive, thoughtful, and genuinely invested in making our experience perfect. His level of service, professionalism, and kindness stood out and made us feel valued every single day. The rooftop pool at the Sanctuary Tower was absolutely breathtaking, with the most beautiful views and the food there was absolutely delicious. Efrain and Carlos provided exceptional service, making the experience even more enjoyable. At the Sanctuary lower pool, Miriam and Edson were fantastic and made sure we were comfortable at all times. Giovany also recommended Hiroshi restaurant, where we received outstanding service by Jaime and enjoyed incredible food. Erika, the restaurant manager was very friendly and attentive. We also want to recognize Juan at the beach for his excellent service and warm attitude. A special mention to Arturo, the trolley driver, who always greeted us with a smile and positive energy, it truly set the tone for our days. Overall, we had a wonderful experience and can’t wait to come back.

We had an absolutely fantastic stay at Garza Blanca Puerto Vallarta – truly one of the best resort experiences we’ve ever had. We travel extensively, typically 40–60 days a year, and have stayed at many high-end resorts around the world. Even with that in mind, this stay stood out as something truly special. A heartfelt thank you to Darinka Peña Joya, who went above and beyond to make our visit unforgettable. From the moment we reached out before arrival, she handled every detail with care and professionalism — arranging our restaurant reservations, organizing a seamless early check-in, and upgrading us to a stunning two-bedroom beachfront suite. We were celebrating our two-year anniversary of living in Mexico, and thanks to Darinka and the team, it genuinely felt like a special occasion from start to finish. The resort itself is breathtaking, with incredible ocean views, outstanding food (Hiroshi and the Korean BBQ Fire Table were highlights!), and a perfect balance of relaxation and luxury. What truly sets Garza Blanca apart, however, is the level of service — thoughtful, personal, and consistently one step ahead. Thank you again to Darinka and the entire team for such an amazing weekend. We will absolutely be back. — The Skov Family

Juan assisted us at the beach everyday and was outstanding. Really great experience.

We had such a great time thanks to Mario and Pablo. They were attentive in the best way always checking in with a smile, refilling our water before we even noticed it was low, and making sure we had everything we needed. Their positive attitude and professionalism really stood out. They turned a simple meal into a memorable experience.