Hampton Inn & Suites Yonkers

Breakfast buffet

The pool was not open

I had an absolutely horrible experience at this establishment. I made a reservation for Friday and even called on Wednesday to confirm it. During that call, the front desk confirmed that my reservation was active and that the studio I selected would be available. Upon arrival, however, I was informed by the front desk staff that my room had been given to another guest without any prior notice or communication. This was extremely frustrating, especially considering that I had already paid the full amount for the reservation and did not receive the service I had booked. This situation completely ruined my father's birthday celebration, which was the reason for our stay. To make matters worse, the front desk staff showed little concern and were unwilling to provide a reasonable accommodation or solution to resolve the issue. I am deeply disappointed by the lack of professionalism, poor communication, and failure to honor a confirmed, prepaid reservation. I would appreciate having this matter reviewed and would like an appropriate resolution for the inconvenience and distress caused to my family.

Location , room size

Pool closed, marijuana odor coming into room from somewhere all three days of our stay

Everything!

Nothing

Great value, soacious room, good breakfast

Hot water did not work