InterContinental Mauritius Resort Balaclava Fort by IHG

Comfortable rooms with a beautiful sea view

Everything was good

Beautiful proper right on the beach. Extremely clean. Staff is exceptional.

Le personnel et très gentil, nous avons surtout beaucoup aimai Anjali une dame qui travaille à la sécurité au portail, toujours le sourire et de la bienveillance. Elle est très gentille nous avons beaucoup parler avec elle c’est une très belle personne avec un grand cœur . Nous ne l’oublierons pas .. seul point négatif les chambre sont un peut mal insonorisé, nous avons était réveillé à 5h du matin par nos voisine qui rigolaient et parler un peut fort . Sinon très beau séjour à l’île Maurice . Un peuple très accueillant et gentil .

The room: The room was perfect — exactly as described and shown in the photos on booking.com. Breakfast: The breakfast was good, but the organisation was a bit strange. You need assistance to find what you need — for example, they put butter at the juice section instead of near the bread. Some food sections are also inconveniently located. But generally after the first day — the learning day — you get used to it. The staff is friendly and very responsive, big thanks to them! In general: Restaurants are tasty, service is very good and people are friendly. Lots of families with kids. Also, the hotel was full but you would only notice it at breakfast — the rest of the time it looks almost empty. Very well managed.

SPA: There were two saunas, both only slightly warm. Why not keep one at a lower temperature and make the other properly hot? The hammam is the biggest issue. It should be made from marble but here everything — benches, walls, all surfaces — is plastic. Plastic when heated releases hydrocarbons into the air, making this small enclosed space genuinely unhealthy. I hope they will fix this. Ocean: Clean but too many rocks, too shallow and not much space to swim. I noticed that most guests were using the pool rather than the ocean.

It’s one of the best resorts I have been in Mauritius! It looked amazing and had great views. We have had the best food at all of its restaurants and would highly recommend them to anyone. The rooms were very comfortable to the point where we felt at home. Staff members were very friendly and catered for our needs efficiently. Would definitely go again next time we are in Mauritius!

Beautiful hotel with amazing staff who go out of their way to ensure you are satisfied especially Duty Manager Leo Akshaye