Radisson RED London Twickenham

Location

Air con wasn’t working in 37 degrees. It failed at least one day before and no one made us aware. We checked in and again no one told us! Horrible customer service. When I checked that evening I was told I could leave the property. And do what? The next day after 4 hours of sleep I gave feedback. I was promised a call, no call! Shocking

As a wheelchair user, I tried to book an accessible room when I made our booking initially. There was no accessible room available at that time, however, when I telephoned the hotel a few days prior to our stay, I was told we had been changed to an accessible room. This made things much easier for me, and as a result our stay much more enjoyable. The room was very comfortable, with a double bed for both guest and carer as necessary. Ther beverage station in the room has a selection of teas and coffees. A hairdryer, iron and ironing board are also provided in the room. All staff were very engaging, friendly and helpful. A good hot breakfast was provided, with sensible quantities of the breakast items being displayed at any one time, meaning food was not left waiting to dry out or be over cooked. All items were replenished frequently. In addition cereal, yoghurt, bread and pastries/cakes were also available. With the hotel being attached to the stadium, the location could not be any better, especially for those such as myself.

The evening meal menu in 'The Huddle" was limited, although the items we had were cooked very well.

Clean. 2 very large lounge areas. Modern interior. Good breakfasr appreciate 12pm checkout.

No/inadequate air conditioning, Hotel stated it has air-conditioning on booking .and this was why I chose this hotel. Low marks reflecr this, as the whole point of booking this hotel was becasue it said it had air-conditioning. Totally.unacceptable.

Room size was good, good location.

Advertised as air conditioned - room temperature over 28 deg. Not what I expect when paying over £250 per night. If I had known the A/C was not working I would have booked somewhere else.