Boardwalk Boutique Hotel Aruba - Adults Only

Truly incredible experience. We booked a last minute stay because our flights were cancelled, and in a frenzy Boardwalk’s staff was incredibly accommodating, helpful, and genuinely cared about us and our situation, even though we were new guests. Specifically Arianne, Genesis, and Valery made our unplanned extended stay much more pleasant and memorable. Besides the fantastic team of staff at Boardwalk, their grounds are truly nothing I’ve ever seen before. It is like you are walking through a beautifully curated jungle to your room (which is called a “casita”), that is like a mini home. Full kitchen, gorgeous and clean bedroom and bathroom, and a full patio with a hammock, dining table, and your own charcoal grill. This is like no where I’ve ever stayed before, in the best way. I couldn’t recommend this hotel enough, you will be so glad you stayed here!

Boardwalk is a beautiful, lush resort with wonderfully warm and attentive staff. The property is beautifully maintained with exceptional attention to detail. It is truly a slice of paradise in Aruba!

The property is conveniently located and the all-inclusive package is excellent, with surprisingly high-quality food for a buffet. The diving facilities at the hotel are a real bonus, making it easy and enjoyable to get underwater without any hassle.

While the property has potential, a few issues made the stay frustrating. There are no phones in the rooms, which makes reaching reception extremely difficult—especially considering how far some rooms are from the main building. Getting a buggy or even walking with diving gear becomes challenging but most of the time we managed to catch one along the walk. For a resort of this caliber, basic amenities should be standard. Items such as a toothbrush, razor, and especially conditioner should be provided. Washing my hair with only shampoo available made it nearly impossible to detangle, which shouldn’t happen at a premium dive resort. There is also visible mold growing on the ceiling above the shower. For rooms marketed as recently renovated, this raises concerns about future maintenance and overall standards. The most alarming incident was when maintenance entered our room without any prior notification. We returned to find a staff member inside while all our valuables were out in the open. This left us feeling uncomfortable. Finally, the Wi-Fi in our bedroom did not work. The signal was only usable in the living area, making basic connectivity frustrating and inconsistent but it was very fast in the dining / main area.

We just arrived home from this trip. I cannot express how lovely the casitas, the property and the staff were. Exceptional. The hotel is a one minute shuttle ride to their private coveted chaises on the beach or a five minute walk, don’t let that deter you from booking. The property is intimate and beautifully landscaped. Our casita had a big patio, a large main room with a living area a dining area and a kitchen. We are frequent and high end travelers and we loved this place.

Everything from the staff to the room was perfect had a wonderful and we will return.

Our review is based on many years of travel throughout the Caribbean. We are in our mid 60s. THE GOOD: - The grounds are gorgeous and very well maintained. We felt like we were in a tropical oasis. - The location is less than a 5 minute walk to the beach and away from the busy/crowded area of Palm Beach. It is close to restaurants - some walkable and many a short drive (we rented a car). It is a short drive to Super Foods grocery store. - The private beach area with easily reserved (free) palapas and comfy lounges. - Very clean and well maintained cottage type casitas with a kitchenette. We had most breakfasts and lunches in our casita. - Coolers provided in your casita which we used to bring drinks/lunch to the beach. - Beach chairs can be loaned for trips to other beaches. - A quaint/romantic restaurant on property. - Daily Happy Hour around the pool. - A standout employee name Julen. He went out of his way speak with us daily. He has a great personality and is a true asset to this hotel! THE NOT SO GOOD (disappointments): - We expected a higher level of attentiveness and personalization from a "Two Michelin Key Hotel". Unfortunately the customer service felt average overall. Few staff members interacted with us or made us feel like valued guests. Genesis at the front reception area was not very welcoming or friendly. - Our casita (201) did not have an electrical outlet in the bathroom which felt inconvenient and unsafe, especially for a hotel of this caliber. The staff acknowledged this was inconvenient, but rather than offer another casita, they gave us an extension cord to run from the bedroom to the bathroom. - While the armoires were visually appealing, they were impractical. The hangers were too wide, forcing us to angle them to get the doors closed, and they could only accommodate shorter items like dress shirts and pants. My wife had to hang her dresses from a shelf in the bedroom. - If you are a sun lover, the lounges around the pool are shaded throughout most of the day. It was often difficult to find a lounge around the pool, especially in the afternoon. - The beach shuttle was spotty. We found it more convenient to walk to and from the beach rather than wait for the shuttle. - The beach area and shuttle service closed before sunset, with loungers stored and locked up. This was disappointing. We would have appreciated the option to enjoy a glass/bottle of wine while watching the sunset. Perhaps this could be considered for future guests.

Feels like a little oasis off the beaten path but still close enough to the action that you can get anywhere. Loved the pool and short walk to the beach.

Nice private jungle with pool

Breakfast buffet would have been nice

This place is truly a gem. I never really liked large buildings that take away from the aesthetics of the island. Makes me feel like Im still in New York. The cafe on the property was great. Jullien was THE BEST server that we had. So sweet, friendly and accommodating.! The restaurant food is ok to good. No major wows or flavorful dishes that were memorable. Eating out was more preferred for the people I was with. Location is very quiet which is nice so if your looking for music and vibes this is Not the place. Very clean grounds and location isnt far from the airport. real easy to get around. My only real issue was the arrival. Unfortunately you get 1 chance to make a first impression and the Young lady Genesis, at the front desk was just not welcoming or friendly. We felt as if we were bothering her. If you prime yourself on being a 5 star hotel you should know what personalities belong in the front and which ones need to be elsewhere far from guest. Also there is no one to help with the bags upon arrival. That was surprising for a hotel like this. House keeping could have been better. I can tell they didnt mop or maybe even sweep when we had the rooms cleaned. I saw the same things on the floor when i left and returned. The food platter was left in the room for 2 days even after I asked to have it discarded. 3-4 stars for house keeping. It is almost worth what the nightly rate is. Ive had greater for less. The birthday card and complimentary tray of fruits and cheeses were nice. Very cute touch. Overall I did love the stay, the colors of the place... a few staff that stood out. Just a few things could be corrected for 5 star review.