W Santiago

La pieza

No tiene spa

We had to leave after one night due to noise. The hotel has a terrace on the fourth floor where they host events with loud, booming music. When we first heard the music, we called the front desk and asked if they knew where it was coming from. The person we spoke with claimed she had no idea and would investigate. A half hour later, she admitted it was coming from an event they were hosting. They couldn't switch our room so we checked out early and went to another hotel. The same person I spoke to on the phone emailed me two days later. She claimed they were going to investigate what went wrong. But I was in Santiago all week. I walked by late on other nights and I heard music once again. This is a regular occurrence.

Como suempre, un servicio personalizado y cálido

I’m writing this for my housekeeper mostly as she spoiled me. She noticed I drank more water than provided so added a few more bottles each day as part of the housekeeping service. On my last night, she organized a Carmenere too. Very kind. The service was faultless throughout though making my week long work stay incredibly comfortable

La atención del personal, la ubicación y el desayuno estuvieron a la altura de nuestras expectativas. Sin embargo, en lo que respecta a la limpieza y al estado general de las habitaciones, consideramos que existen aspectos importantes por mejorar. Teniendo en cuenta la tarifa abonada, esperábamos un nivel de mantenimiento y confort superior.

La atención del personal, la ubicación y el desayuno estuvieron a la altura de nuestras expectativas. Sin embargo, en lo que respecta a la limpieza y al estado general de las habitaciones, consideramos que existen aspectos importantes por mejorar. Teniendo en cuenta la tarifa abonada, esperábamos un nivel de mantenimiento y confort superior.