Hilton Bandung

Me and my family have pleasant stay in hilton, the room is spacious and clean, the staff all friendly and the bfast is good

None

Beautiful property

I tried calling 3 times prior to booking and then prior to arriving to ask which room to book for smoking. I looked at questions in the app and saw a hotel staff member had suggested delux for smoking so I booked that. I then messaged the property twice asking about smoking room and never received a reply. When I went to check in the woman told me that I would need the premium room for smoking and the cost would be double my original cost. I looked for the same day in the app and the room she told me I needed was 99 dollars, 25 dollars more than the room I had booked. I told her I would happily pay that extra but paying 140 dollars from 72 dollars was too much especially since I could see that room available for 99 dollars. I spoke with someone else on the phone and after one and a half hours; they downgraded my room to a lesser room for my original cost and refused to give me the premium room even if I paid that 99 price. I never asked for anything free and only refused to pay 142 for the room I could clearly see for 99 dollars. I sent them screenshots of everything from my phone calls and messages to the cost on booking.com for the room they wanted 142 at 99 dollars. I have worked in customer service for most of my life and have no idea why they refused to just do what was obviously the right thing to do and I will never stay in here again because they were just trying to screw me out of an extra 50 dollars and for what ?? The room was available and the cost via booking.com was 99 which I clearly agreed to pay but they refused and only said that on their computer the cost was double my original 72 dollar room.

Location was good. Breakfast was good.

No sundries or snack shop.

Staffs are great service, I got a welcome gift during check in as biscuit “ Just for you” 🤭

Not at all

I dunno.

There is ghost in room 614. My wife and I saw a black figure standing outside the toilet. This happened after the alarm clock also went off on its own at 2am. Luckily the staff changed the room for us the very next day.

مميز

جميل

Het personeel was uitmuntend!

Werkelijk niets.