Four Seasons Hotel Mumbai

This property is using a five star name with three star service and amenities. The management is terrible and there is no such thing as customer service from any higher level person. The cleaning staff were wonderful. There was one mistake where a personal item was removed from my room and it took quite some time to locate it. The hotel did not disclose that there would be construction going on at all hours and they did not provide alternate options to all of their closed amenities such as the rooftop bar. They wouldn’t let us use the lounge instead when the business center and other areas were closed.

The staff are helpful and friendly. Restaurant serves great food. The disappointment was the lack of adequate room cleaning.sheets were dirty, carpets dirty, the room was not vacuumed ( food particle on floor) curtains dirty and smells of cigarettes, cleaning staff smell bad( it is worth educating them about personal hygiene and even by them deodorants, the room after being busted by cleaning team smelled horrible.

They have a problem in disclosing names. What stops them from doing so is bets known to them. My office had to cover the cost for all expenses incurred during my stay, My room was already full pre-paid. When my office called the hotel to deposit a certain amount to cover incidentals - the hotel wanted my office staff from Pune to visit hotel in Mumbai to pay other they could not collect the payment. They wanted a physical card only. NO QR code, NO CC auth, NO payment link. The front also does not come on call - only operators speak without names like bots easliy sound irritated when you call in the second time. Very very rigid team, behaviour and approach.

They have a big issue with disclosing names on call. Almost rigid on any/every request you make. The approach is very rigid and reverse of what you actually expect from a hotel. Small request like making a pre-payment to them is not acceptable to them. They would want you to pay only 72 hours before your check in etc etc.

The hotel is undergoing renovations as well huge building works going on directly next door. This meant our stay wasn’t the most pleasant and added to the issues we had with our room and lounge experience.

Excellent. Couldn’t be happier

should have a temperature controlled swimming pool

The service was wonderful

India

Was expecting a temperature controlled pool, pool area was small and the area around the hotel had a bad stench