Courtyard by Marriott New Braunfels River Village

Location

Construction. TV didn't work.

We loved it and right off the river

There was no free breakfast you had to pay for it So we went somewhere else

Location & spacious lobby

My room. Put in handicap room on 3rd floor near elevator. First off, there was black crud coming out in shower water. Black stuff got on my husband & myself. Disgusting. And I was charged for this room? I should sue for toxic exposure.

The river view and the cleanliness view and location

writing to express my disappointment and frustration with our recent stay at your hotel. We booked a king-size room with a balcony and lake view for three nights, arriving on Thursday evening. However, our stay was severely impacted by the excessive construction noise that began at 6:46 AM on Friday and continued throughout the day. We were assigned room 200, which was literally next to the construction site. The noise from the jackhammers, air blowers, and construction crane was relentless and made it impossible for us to get a good night's sleep. We were disturbed again on Saturday morning at the same time, with the same level of noise. I reported this to the front desk, and while the staff was apologetic, the solution offered was not satisfactory. Despite explaining our situation, we were told that moving rooms would require an additional payment, which we weren't willing to do. The alternative room offered was a downgrade from our original room, and we didn't feel it was a suitable solution. Given the stress and discomfort we experienced during our stay, including a lack of relaxation and sleep, I'd like to request compensation. We left the hotel with headaches and body pain, which was not what we expected from our stay.

Riverfront location

Parking lot view from our room instead of river/garden view

The pool was unavailable for use. Instead of having a professional treat the pool staff was trying to do the job and was unable to use pool or hot tub entire stay.

.

J

The pool and Dock was nice. Peaceful. The room at night was very noisy from neighbors

Beautiful place to stay