Ayodhaya Palace Beach Resort Krabi

Location

Did not get towels or toilet paper without hunting it down ourselves. Cleaned room only two times. Elevator didn't work. Very poor lighting in hallways and stairs. Staff not helpful.

Probably not maintained or repaired for decades. No service, disgusting breakfast, no other food or drink options, no wi-fi, elevators all broken, broken concrete in (warm) pool area, long walk to rooms up stairs, very limited ratty towels. Over-priced. AVOID!

A C H T U N G DIESEN BRIEF HABE ICH DEM HOTELMANAGNENT UND BOOKING, COM gesendet Dear Mrs. Vava, unfortunately I have to tell you today very unpleasant experiences and impressions from the Ayodhaya Beach Resort. My name is Roman Maiorino and I am a trained hotel specialist. I have been travelling in Asia for 2.5 months and have countless overnight stays in good to mid-range hotels through Booking com. I would like to spend time in all of them again. However, your hotel is completely exempt from this. I have never experienced a more unfriendly and unprofessional reception with my 61 years. No friendly face, no greeting, no empathy ..... and above all no service. This is a "no go" in our industry. The standard of the rooms is relatively ok. The surrounding is very very pitiful, run-down and probably not renovated since the 80s. The only bright spot was a very good English speaking employee who tried very professionally to save the tense situation. We have decided to leave your hotel immediately. We insist on at least one night's refund instead of 2. That would be our proposal for a compromise. This applies to: Roman Maiorino # A14 and Mr.Peter Kout # B12. Check Inn 21.2.25 / normal out 24.2.25. Crash Check out on 22.2.25. I regret not to bring you better news and remain with best regards. Roman Maiorino

We upgraded on arrival to pool access room, double our booking rate but that was ok. Airconditioning not work, ceiling fan not working, the matress was a boxspring, Wifi not working anywear in the building, room safe was not functional, building elevator not working. The pool area was rundown, filthy, see picture.

On what planet is this a 4 star!? Awful place. Not as advertised! Common area toilets stink, urinals don't flush so you can smell the sewer. No lights or toilet paper in womens toilets! Broken wood kicked around toilet floor for entire 10 day stay, not cleared up or repaired. Urine / poo frequently left in toilet bowls, not regularly maintained. Scooters and broken furniture laying around ground floor. Photos online show towel swans, robes, furniture, flowers, staff in thai dress. None of this provided not even hand towels! - Room service comes late, after 4pm or not at all - Stains on sheets, cushions, ceiling, gross towels / bath mats - no matching sets - Drawers missing handles - Random power outages on room - Water features empty - Safe not fixed down in any way so could easily be carried out of room by thieves! - Prongs on hairdryer plug completely bent and unusable - "Beachfront" not really! You have to walk down a long drive, cross street / park to reach public beach - Room cleans not great - Bright reception security light lit up room through thin curtains that didn't meet properly. Hotel supposedly fully booked, but whole place like ghost town. Rarely saw people at pool. 0 atmosphere. Beware the rating of this accommodation! People leaving ratings of 6 whilst writing things like "bed is dirty" "can see human hair. aircon basically no working. room floor is dirty. whole building is poorly maintained. Got musty smell everywhere." Hotel is in a word is Bad. Hence my rating of 1.

Arrived to angry customer claiming to reception about blood and hair in his bed. We frequently saw scenes like this in 10 day stay. Once the police were there having a heated discussion with staff over "missing money"! Lights were frequently out at night in corridors meaning you had to get to room in pitch black. Where there were lights, they offensive white ones, instead of nice warm yellow really advertised. No pool lights. Ads to horrible feel of rooms/common areas. Black bin bags in hotel corridors. No working phone in room. Hard bed even with matress topper. Shower handle comes off in hand. Lift doesn't work. Had to chase for toilet paper in room. We arrived after 2pm and told there were "no rooms available"! We booked a 10 night stay between Christmas and new years so were horrified. Told this AFTER hotel had attempted to take full payment! After raised voices and suggesting this was criminal, it changed to "a room will be available, but not yet" and couldn't say when! After being kept waiting, we asked to see the room we would be staying in. After resistance from staff, we were eventually shown a room with 2 single beds, but we booked a "Deluxe double room". So taken to a room with a double bed which was still being made up. Time now was 3:50pm! Almost 2 hours after the room should have been ready! We reluctantly accepted the room in the state it was in so we could finally settle. We asked for some discount for the room still not being ready and were angrily told "If you don't like the room, you can stay somewhere else!" The girl was extremely rude throughout and seen rolling her eyes to other staff. Loud events take place nearby, glass majorly shaking from noise! Hotel wanted additional 5% for using credit card, which was not advertised. We were asked for this before being informed we could avoid the fee by paying cash! Disappointed in booking.

It was horrible service, as we checked in the room was half-way done. The bathtub was dirty, no towels at all and One of the two beds had no sheets/comforter, we realized around 11:30pm.. and no one answered at the front desk.. when we went to the lobby there was no hotel staff, just 2 guys half sleep on the lobby chairs ( seemed like they were just night stands.. when we asked for help to get sheets they said (in a very rude manner) that we had to bring “our problem” next day and started ignoring us.... we had no sheets (so no way to cover ourselves) we had to use our own towel. The next morning we informed front desk and they were also very rude.

Great stay. Nice and quiet. Only about 5 minute walk from night market.

The breakfast was not good. Expensive and not many options / running out of everything . The morning we ate there the lady was coming out with x4 fried eggs at a go and a que of people waiting. Thankfully we had not paid for this every morning . Staff in the restaurant were rude . The building is massive and has a lot of potential with abit of updating : ie paint

Breakfast was awful ! Everything running out . Coming out in x4s with eggs, and a que of people. Rude staff in the restaurant also . Not all tbales were occupied, wasn't that busy to be lacking in so much food. All juices were empty. Was not late .

Lots of mixed reviews, but we were pleasently surprised. If your looking for a clinically clean state of the art hotel its probably not for you!.If you like character, some fantastic old style Thai buildings and plenty of quirky charm, then this may be for you A lovely quiet beach about 200 yards from the front door and a good breakfast as well !