Ayodhaya Palace Beach Resort Krabi

Pool looked nice and it was big. Location was good for our purposes.

There was no working elevator and our room was located on the 4th floor and staircases were dark after sunset or small steep spiral ones. Our room was not made ready for us even when we had informed the hotel of our late arrival and still our room lacked towels. We had booked a suite with 1 bedroom, 1 livingroom and a bathroom. There was no livingroom and when we asked the staff about it they said that the corridor that had nothing on it that the door to the room led to was the livingroom. The bathroom door had no handles on either side and did not stay closed. NoWe got locked out of our room on the first night, it took multiple staff members to open the door. The cleaning staff never got to our room, they just left a trashbag on our doorhandle with waterbottles, toiletpaper, soaps and coffee. We never got our towels replaced in the duration of our stay. On an info paper on the lobby it was said that towels will be changed everyday, ours were not. In the same info paper were instructions for pool towels and beach towels. When we tried to ask to get both they told us that there was not any available. The breakfast was only open between 8am and 10am, the food was cold, lacked seasoning and options were lacking. On our last night the pipe to the bidet broke flooding our bathroom. We had to walk all the way to the lobby to ask for help since there was no internal phone in the room. The pipe did get fixed but the bathroom floor was left extremly dirty afterwards. None of the staff never apologized for any of the inconvenience or offered any compensation when asked.

WORST HOTEL EXPERIENCE EVER Avoid Adodhaya Palace Beach Resort despite its misleading 5-star rating. My stay revealed numerous serious issues that make this property impossible to recommend. The problems began at check-in with inattentive staff and continued throughout my stay. The room's WiFi didn't work - an issue they admitted has existed since Covid, though they falsely promised next-day resolution. The bed was unacceptably hard, and their solution of piling blankets instead of providing a proper mattress topper was inadequate. Basic amenities were subpar: disgusting shower head, non-functional bathtub stopper, stained undersheets, and no proper duvet. Housekeeping was particularly problematic. Despite their policy of cleaning rooms when keys are returned by 2 PM, my room repeatedly went uncleaned until late evening, with rushed, superficial cleaning and unchanged sheets. Getting fresh towels required constant requests with no guarantee of delivery. The hotel management was unresponsive to both guests and the booking platform, which struggled to reach them for 48 hours after complaints. While the property has potential, its current state reflects poor management and indifferent service.

Location is good.

Could have been cleaner. Beds felt like sleeping on plywood. Balcony had a lot of bird shit on the railing

It's a run down old hotel that would have been grand back in its heyday. So it's interesting to visit but not to stay. We booked 6 nights but checked out after 4 as we couldn't handle the stiff hard bed. Our room was only cleaned twice. And the bathroom was small, dark and dirty. All towels are threadbare and some stained. We didn't even ask for a refund and went and booked somewhere else for our final two nights and much happier. The photos on website and booking sites look like they're taken 30 years ago and nothing like it is now. Staff are very friendly and they try but not much they can do. I noticed the owner drives a Porsche so I am sure they can afford to update their mattresses and towels!

The staff were very very unfriendly

The place is dirty and run down

Spacious, price

Away from entertainment, no hotel shuttle, longest check-in ever ( front office training, software and procédures out of date)

Location was ok

No elevators working, got room in 2nd floor no bell boy.