Villa Diana Bali

When booking this villa they were very poor in replying - several time I had to resend messages / emails before I had a reply. Before we arrived, I tried to book a table for breakfast for the group that was staying, only to be told when the 1st of the group arrived, that the kitchen was not working as they had no chef - others were told it was due to having no hot water. They then booked a table up the street without telling us. We had difficulty getting new bath towels even when they were asked on several occasions. When asked if they had ice, we were told that they didn't, but they could buy some in for us which we paid for. On the 1st morning I noticed that 1 of the windows was broken and I advised staff of this. When we checked out, they told us that we had to pay for the damages, and they would not allow us to leave until it was paid for. I told them that I had reported the damage on the 1st morning. After some back and forwarding we were allowed to leave. After I had left, they then confronted other of the travelling party and wanted them to pay for the damage. I have now received another email / message chasing money for the damage. I would not recommend staying at this Villa at all. Beds are rock hard (some may like hard beds) no tea or coffee facilities. 2 bottles of water per day. No tissues (tissues supplied was a roll of toilet paper) Paper thin towels - 1 split when being used - and as they were very thin, they did not dry very well.

The staff and pool were fantastic!

The rats, old furnishings, shower water was cold, shower head sprayed everywhere but on you and it was dangerous getting in and out. Definitely needs an upgrade/revamp.

The pool

Had to go home

Great option for large groups looking for exclusive use of a small resort type setup. Friendly staff Amazing pool with lots of sun-lounges and a lovely garden providing lots of space Fantastic cafe just a couple of doors up for all day dining - Prince

Rooms are very basic but good value for money Housekeeping were a little unreliable eg replacing towels, making up beds and replacing toilet paper. If you asked the staff this was never too much problem. Didn’t have enough pool towels

The Villa has staff 24/7 who are very helpful and accommodating. The Villa is large with plenty of space and the pool was very clean!

There was a few ants that seemed to constantly come into the room even before food was brought into the rooms. The shower water can struggle to be warm sometimes.

Loved the pool and variety of rooms. Staff were very friendly!

The bathrooms all had a smell, and the breakfast wasn't the best, but we still ate it

Location was a little out of the way from what we are used to but there were plenty of shops and places to eat within walking distance. Staff were friendly and the food cooked on site was yum!