Parador de Mojácar

Nous passons toujours d'excellent séjours dans cet hôtel. Le dévouement du personnel pour nous faciliter la vie est extraordinaire, la propreté des lieux est parfaite, le calme est au rendez-vous pour se bien reposer. Le petit-déjeuner est varié et satisfait tous les goûts. Tous les mets sont 'fait-maison' et sont d'excellente qualité.

Rien à signaler de particulier.

Het was een mooie ruime kamer. Netjes schoon. Personeel is vriendelijk en behulpzaam.

Es wäre schön gewesen, wenn im Zimmer ein Wasserkocher und eine Kaffeemaschine vorhanden wäre.

Ubicación, desayuno muy variado, habitación amplia y cama muy cómoda

La piscina estaba en obras por lo que no pude utilizarla, el gimnasio y el spa no podían utilizarse porque se habian dañado debido a las obras de la piscina, creo que este tipo de cosas se deben informar cuando se hace la reserva

personal del hotel todos muy bien y nos saludaron siempre. Hotel limio. Todo muy bien.

solo los pajaros que dejaron mi coche muy mal la ultima noche. Pero nad más.

De ligging en het ontbijtbuffet

Niets op aan te merken.

De receptionist heeft erg zijn best gedaan voor ons. Complimenten.

Wij zijn eerder vertrokken. Er is een grote renovatie bezig die niet wordt benoemd op de eigen site en op Booking Com. Zeer teleurstellend. We konden nergens buiten zitten en ook niet op het zgn. terras bij het restaurant. Er is geen gescheiden deel bar en restaurant wat er heel vreemd uitziet. Verder is de kwaliteit van het ontbijt goed maar het avondeten is niet aan te raden. Erg duur en er komen geen groenten bij. Het personeel en management is ook niet gelukkig met deze situatie. Het is onbegrijpelijk dat deze grote renovatie niet wordt genoemd!!

We have just returned from a 3 day stay at Parador de Mojacar 2nd to 5th March, having booked and pre paid in good faith at the end of last year as previous loyal customers. We had not checked reviews prior to our stay as we had stayed at the hotel many times before at different times of the year but this time we wished we had as this would have forewarned us of the building site which awaited us. In our view we should never have been allowed to arrive for our stay without the management sharing information with us and all guests booked and potential guests too about the major refurbishment to the outside areas which mean that the listed facilities and impressive photos of the majority of the outside areas which do not currently exist. On arrival we were greeted by skips, cordoned off areas, mud, noise and very limited outside environments. At no point during checking in did reception staff comment on the works the least we might have expected, if it wasn’t deemed necessary to inform guests prior to arrival. In the past regardless of time of year we have been able to walk out onto the Mojacar paseo by various routes through the grounds, stand and look at the sea from the raised area, sit and chill in the sun, enjoy the various fauna in the area which has always been well kept. None of this was possible this time due to the major refurbishments which will eventually provide a much improved area for future guests, with little or no consideration for paying guests now. We contacted via email the hotel directly and also head office both customer services and amigos several times and received responses from central customer services only, although we are still awaiting a reply for the most recent one. We questioned the fact that we had not been informed of the major refurbishments, which is inexcusable as our contact details were part of the booking process, also the hotel doesn’t seem to think it necessary to add information to their website or to contact guests. We have requested that both of these complaints are addressed which would give guests the choice whether to book or not. If we had know we would have requested a refund or the opportunity to amend to a later date rather than end our holiday in the area disappointed. “I am sorry that you felt information about the works should have been shared more proactively and that this communication did not meet your expectations. Your feedback is important, and we have already escalated your comments internally to ensure that future communications around refurbishment works are as transparent and detailed as possible. Our intention is always to allow guests to make their travel decisions with complete information.” We have looked today and still nothing on website. “Please be assured that your comments have been taken seriously, and that they will help us continue improving how we inform and accompany our guests during periods of renovation.” We feel we have been fobbed off and do not want any other booked or potential guests to feel the disappointment with the experience we have. We have been told that the outside pool would not be in use in the winter anyway and that refurbishment is happening now to ensure that it can be enjoyed in optimal condition when it reopens, that these works are part of a broader programme approved and managed by Turespaña, and the timelines and scope are defined by them. We were also told that “The Parador has informed us that, at this moment, the construction work itself is paused, and only measurement tasks are being carried out in the pool area. These activities do not generate construction noise.” During our visit a digger arrived and was used for further excavation of the pool and also to remove tiles from the base after others had been drilled from the side. We videoed this and sent with our complaint unfortunately it cannot be uploaded here. We paid premium prices to stay not just in a well appointed room, indoor environment but also the grounds and surroundings too. The hotel should be honest with guests who are being expected to pay high rates for facilities which are not available, the view from the restaurant is lovely as long as you don’t look down, the walks around the grounds are impossible. We are not complainers and sent repeated emails about the lack of information hoping for an apology that this wasn’t available in any form. We would suggest that anyone already booked or thinking of booking contacts the hotel directly for up to date inform about the works and also current photographs and time scale for completion to allow informed decision to be made. We are led to believe that it will be June before works are finished. We hope that the Parador de Mojacar shows their guests the respect they deserve when choosing to visit and shares information about current refurbishment and future ones too for this and individual hotels within this highly respected brand of hotels.