Belle-Isle sur Risle - Chateau Hotel & Spa

A disappointing overnight stay. An amazing setting but our room was tatty / quirky. It smelt damp and the bathroom was impractical. After using the shower the whole room was flooded. Food was okay but expensive and the service was lacking. We won't be returning.

Wonderful staff trying really hard except for the lady at checkout who did not even ask how our stay was. So great staff but a sad sad hotel overdue for refurbishment (by a decade). Hotel vastly overpriced ......about 50% of what we paid would be OK. Cuisine is fairly good but dessert is clearly by a cook not a patissier. NOT a four star hotel........not even a pen and paper in the room to fill in the breakfast form (compulsory) to save cost. A bit like everything in this hotel. An injection of energy and investment in this place could make it so good......

The hotel is on a picturesque island in the middle of the river Risle. There is a large industrial area just the other side of the river, but it's hardly noticeable as the gardens have got large trees all around the waters edge. Very pretty and original building inside, and also in a pretty good state of repair. Half board dinners were really good (4 courses). Drinks a bit expensive however, but I guess that's expected from a hotel. Grand piano made a really good atmosphere when one of the guests played it. Shame there's no resident player to play during dinner! Room 6 was one of the only standard rooms with a balcony - very pleasant. Outdoor pool could do with a cover and being netted more often, as it was full of leaves (so we didn't swim in it). Indoor pool all fine but not big enough to actually do any meaningful swimming. Staff all very friendly and helpful. Pont Audemer a pretty enough town. Worth going to the market on Monday mornings. All in all a very pleasant stay. At the price we paid for room+half board we were very happy.

Our room was luxurious and the balcony overlooked beautiful gardens next to the river.Dinner was served on formal surroundings and was delicious.Breakfast also was first class.A great experience

Beautiful. Lovely hotel with great service

The hotel is in a lovely location and the staff are friendly. However, there are touches missing which I would overlook at a cheaper hotel. The meal was excellent but my blue fillet was served rare, the wine wasn't decanted, we were not offered bread or serviettes until we asked for them. Lots of niggles but on the plus side, the heated indoor pool was lovely. The outdoor pool too although the entrance was via the breakfast room! Not fun in your robe! We were upgraded for free because the 3rd floor rooms were too hot but our upgraded room was in a complex a little way outside the hotel. As I say - lovely but for that price I want more. And I don't want breakfast to cost €18 either!!