Agriturismo La Moraia

In the nature

Not transparent cost. After booking and paying (not refundable), we got the mail telling us the extra charge for towels of 15euro per each person, kids included, which means for a family almost half of the room rate higher than expected.

The place is gorgeous but the fact that there are only two hours in which to check in otherwise there is an additional cost, the fact that sheets are not included and they check what you bring as sheets and if they don't like them they make you pay 15€ for one night of sheets. The fact that I paid online but then they asked me a 150€ deposit but their check out time began after the time i needed to leave for work was a huge mess. They even threatened to call the police. I told them to give me a refund and I would leave immediately but they refused. They were unprofessional and discourteous. It made my evening quite stressful. The fact that the publicity on booking said the pool wasn't opened but when i got there guests where in it and i didn't bring my things to take advantage. There was a car parked outside the front window of my place blocking the view. The dust and cobwebs in the place were gross. There was a puddle of water on the floor under the heater, cobwebs in the shower. The lights at night on the premise were quite annoying illuminating the bedroom. TERRIBLE EXPERIENCE: i am sure they bank on just having one time users- they do not treat their guests in a way that makes you want to come back. And it is a shame as I work in the area regularly.

Everything. The place is gorgeous but the fact that there are only two hours in which to check in otherwise there is an additional cost, the fact that sheets are not included and they check what you bring as sheets and if they don't like them they make you pay 15€ for one night of sheets. The fact that I paid online but then they asked me a 150€ deposit but their check out time began after the time i needed to leave for work was a huge mess. They even threatened to call the police. I told them to give me a refund and I would leave immediately but they refused. They were unprofessional and discourteous. It made my evening quite stressful. The fact that the publicity on booking said the pool wasn't opened but when i got there guests where in it and i didn't bring my things to take advantage. There was a car parked outside the front window of my place blocking the view. The dust and cobwebs in the place were gross. There was a puddle of water on the floor under the heater, cobwebs in the shower. The lights at night on the premise were quite annoying illuminating the bedroom. TERRIBLE EXPERIENCE: i am sure they bank on just having one time users- they do not treat their guests in a way that makes you want to come back. And it is a shame as I work in the area regularly.

It was a sweet Tuscan villa with an awesome view.

The bedsheets are too expensive

Perfect stay, excelent location

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First bad feedback I write. You wont believe this. They take extra money for sheets 15 euro for a person and don’t include it in the price. Only in the host information so you wont know it until you arrive. Booking is ok with that. Enrico is a bad host and isn’t a nice person. Also the rooms looks much much worse than in the photos. Dont do it to yourself.

They were waiting for us upon arrival. They were in a big hurry. Despite the fact that we paid on booking, we were still charged the bed fee and the tourist tax, as stated in the fine print. in the end we paid more than we would have elsewhere together with breakfast. The kitchen is poorly equipped. There were insects in the room, the floor was not cleaned well. The water in the kettle from the toilet was closed. There was no hot water for showering. You will be billed for each heating. The gas meter is checked upon arrival. Additional consumption of electricity and gas will be charged to you. In case of delay, you will be charged every starting hour. They don't keep quiet hours. At 6:00 in the morning other guests were making noise and woke us up. At 7:00 a.m. workers started working nearby. When we were leaving, the lady who works there was there and she didn't even greet us.

Romantic old house in the countryside.

The price listed on Booking is not the final amount, as the owner adds multiple hidden fees, which I consider misleading and deceptive to customers. Make sure to read the full terms carefully! An extra charge for bed sheets is, in my opinion, highly unusual and unfair. The fee of €15 per person for old sheets (especially for a one-night stay) is really high. Additionally, charges for heating (gas), electricity, and cleaning are also added separately. These details should be displayed more transparently on the booking site, rather than buried in the fine print. If I had known this in advance, I would have chosen a different place to stay. Furthermore, the path to the property is in poor condition, which could potentially damage some vehicles.

Staff was friendly

I did not like to be charged €15 per person for linen and towels . Also being told that I would be charged if we heat the apartment.

La location e basta

Lo staff …molto freddo,poco elastico

Location and next to a bad road and some 1km unpaved. The yard is large and spacious, the view is fantastic. In the yard there is also a swimming pool, a place to sit, a barbecue, a quiet and peaceful place.

It was my mistake and I didn't read the details, which includes the rental of bed linen 15e per person and a deposit of 150e. The deposit is not a problem, but for bed linen per person 15e and cleaning beyond reason, we travel so much and where we haven't been and spent the night, no one has ever asked us for money for bed linen. We paid 60e for bed linen because there were four of us and plus the 6e tourist tax, we were issued a receipt without the establishment's seal. The rented apartment is dirty, the walls are not painted, the bed in the living room is uncomfortable, the wardrobe when you open it stinks of mold and mildew, just like the air when we entered. We survived because we only spent the night. We left the building at 8 a.m. and no one was there for 5 minutes, we left the key in the lock. To see a message a little while ago that the owner, Enrique, who persistently said that the booking worker canceled our reservation as if we were not even in the facility. I have documented that we were with which I will prove the booking as well as a video from the car camera, and I will report the facility to the Guarda Finanza.