São Jorge Garden

I spent two nights at this hotel. My first night at this hotel was utterly miserable and I got zero sleep. My room was like a Euro dance club with pounding base dance music. I started calling hotel reception at 12 and called continuously till after 3am. The hotel did not consider this its problem since off property and made zero effort to try to account for my inconvenience. The, “not our problem you paid for a room and got no sleep” attitude of the hotel is the basis for this rating. There was zero sense of apology, let’s give a small discount, or a free room service, nothing. The fact that I paid for a room that was extremely loud and could not sleep, this hotel made blatantly clear that I just had to suck it up and accept it. I have stayed at hotels where things go perfectly and hotels where on occasion something goes wrong, eg, hvac not working or loud wedding event disturbed guests. The reputable hotels are the ones where when sometimes goes wrong they try to make it up to the guests. The Hotel Sao Jorge Garden is not that type of hotel. Also, because I did not get any sleep, I was not able to do what I planned to do that day in Sao Jorge. I thought staying at the larger hotel in Sao Jorge would be the best choice, however, it was not. This is the worse experience I have ever had in all my years of travel. Every other hotel I have stayed at understood that one of their core duties is to provide an environment where their guest could have a peaceful nights rest.

The registration agent was also the bartender which made it convenient. The pool was nice and the hotel was great and in a great location. The staff made lots of wonderful recommendations for us and we were never disappointed. Walked all over during the morning and night as well.

The beds were firm/hard. Could have used a pillow top mattress cover to soften it up.

Bon hôtel 3 étoiles 🌟 🌟 🌟, très bien placé ; accueil très souriant, personnel sympathique. Chambres confortables et calmes, très propre (presque trop... odeur de javel... ça serait mieux d'utiliser des produits écologiques). Très bon petit déjeuner. Nous n'avons pas eu le temps d'utiliser la piscine (là pour une nuit seulement) mais elle a l'air fort sympathique. Très belle vue sur Pico (par temps clair 😁).

Le ménage fait à l'extrême... moins d'odeur de javel serait mieux....

I spent two nights at this hotel. My first night at this hotel was utterly miserable and I got zero sleep. My room was like a Euro dance club with pounding base dance music, as though I was trying to sleep in the middle of a club. I started calling hotel reception at 12 and called continuously till after 3am. The hotel did not consider this its problem since off property and made zero effort to try to account for my inconvenience. The, “not our problem you paid for a room and got no sleep” attitude of the hotel is the basis for this rating. There was zero sense of apology, let’s give a small discount, or a free room service, nothing. The fact that I paid for a room that was extremely loud and could not sleep, this hotel made blatantly clear that I just had to suck it up and accept it. So, buyer beware. I have stayed at hotels where things go perfectly and hotels where on occasion something goes wrong, eg, hvac not working or loud wedding event disturbed guests. The reputable hotels are the ones where when sometimes goes wrong they try to make it up to the guests. The Hotel Sao Jorge Garden is not that type of hotel. Also, because I did not get any sleep, I was not able to do what I planned to do that day in Sao Jorge. So be careful where you stay. I thought staying at the larger hotel in Sao Jorge would be the best choice, however, it was not. This is the worse experience I have ever had in all my years of travel. Every other hotel I have stayed at understood that one of their core duties is to provide an environment where their guest could have a peaceful rest at night. Someone needs to educate the Hotel Sao Jorge Garden on this basic hospitality industry principle.