Hotel do Cerro

Clean room, staff very friendly and helpful at reception.

Above all was the friendliness of all the staff. They all seem to enjoy working there. Always a smile and always willing. They all make you feel very welcome.

Relaxing hotel staff were great

Este hotel é no máximo 3 estrelas. Elevadores nao então disponíveis para todos os quartos

Too far from town and uphill. Pay to use gym,indoor pool. breakfast not included

This is not a 4 star hotel! Despite having a nice pool (with few sun lounges) and being in a good location, the additional costs of a kettle, iron & pool towels is mean-spirited & not consistent with a 4 star hotel. The limited, inflexible, unappetizing breakfast is also poor. In a country that grows millions of oranges, why would you offer guests orange drink? Horrible, Other reviews have also mentioned the limited breakfast. Our hotel room wasn’t cleaned - when my wife complained, the female receptionist argued with her, & the cleaner herself insisted she’d cleaned it, despite the head house keeper establishing clearly that the room hadn’t been cleaned. The female receptionist overcharged me for the per day hire of a safety deposit box; while the male receptionist was polite & tried to rectify the payment, the female receptionist sought me out in my room & personally objected to the fact that I was trying to retrieve my money because (in her words) “it was only a few Euros”. This sort of personal attack on guests is unacceptable & unprofessional. I asked for a quiet room and was given a room above reception and next to the bar / entertainment area. It was advertised as parking on site but in fact you just parked in a public space wherever you could find parking. Very disappointing.

The staff were so nice and friendly. Wonderful reception, thank you Claudia!!! Rooms were spacious and we had a balcony overlooking the ocean, town and beach. Food was good at the restaurant. Always ready to help. Wonderful stay.

A solo stay for short holiday - the hotel is nice, very clean, with friendly and helpful staff. Cons - It is a bit more expensive that other hotels that offer much the same, so it depends on personal preference. I prefer self catering so for me this it's unneccesarily costly, and I was shocked to learn that you have to pay (as a guest) to use the gym, sauna and steam room, as well as other things, such as hiring a kettle/towels. Pros - lovely pool area and late night services for food/drinks (10pm). Close to ammenities.

Claudia at the front desk is a gem. She took very good care of us. Nice hotel. Well located if you want to sleep at night. The bathroom is renovated and very clean.

Breakfast was not good drinks at the pool area were not good Bed was to firm Views were good It was a very average hotel not a four star