Courtyard by Marriott Troy

Great location, affordable, clean with a friendly staff.

Location was good. Staff was helpful.

No continental breakfest and my bathtub had hair in it

The castle itself is great. It feels very special to stay there. The views are beautiful. We stayed in the donjon suite and that was extra special, with its glass ceiling, giving a nice view of the 2 upper levels of the tower. The restaurant was also pretty good, especially for the price.Nothing

While the staff were all friendly and nice, the service they provided didn't match our expectations for this kind of place. The service was ok, but didn't match the level of professionalism I've seen in other hotels graded similarly, or even of what we remember from our previous stay there. For instance, I had to bring my luggage up the very narrow stairs. Or no explanations were given on the room's (charming) quirks (position of the light switches, usage of the old-style bathroom, what to close to avoid too much sun light in the morning, etc...). The restaurant dinner and breakfast had also lost in quality of both service and taste.Everything

Don’t bother planning to have coffee or breakfast or really anything from their cafe. They don’t have it. And I guess they don’t care. I was told at check in , we only have soy milk. So they set out some very weak “Starbucks” brewed coffee and you have nothing to put in it. You can’t buy the stuff on the menu in the “bistro” because they don’t have that stocked either. I don’t mind buying my own things over a “free breakfast” but they have nothing here to even buy. So we have to drive to get our coffee now. This hotel could be a great spot but has poor management. My room was clean! So somebody is doing there job here. Atmosphere would be great if they used their bar/bistro but they don’t. Won’t be coming here on my next Troy visit! Word is to stay at the home2suites across the street.

AC worked well, location was perfect for my business at Troy University

Ice maker on my floor was broken, towels were threadbare, would have preferred a free continental breakfast

It was a place to stay.

Neighbors were noisy and beating all walls all night, no response or care from desk. Bathroom had mold on walls above door and by shower, toilet still had fecal matter on the front of it, horrible experience truly. Bistro in the hotel was out of almost all food items.

Nastiest hotel I’ve ever stayed in. The bathroom was disgusting with mold/mildew. Hair all over the floor. Questionable stains on the carpet. Blood stain in the chair. Can’t believe it is a Marriott.

The beds are comfortable. Room was vlean

The tv screen glowed all the time. Could not turn it off. We were disappointed that there was not a continental breakfast. For the $ of the room there should be. The complimentary coffee had coffee grounds in it.