ibis Sarlat

chambre propre, personnel accueillant, petit déjeuner bien

Thoroughly enjoyed staying at the IBIS Sarlat. The staff went out of their way to make you feel really welcome and were incredibly helpful making suggestions on places to visit to make your stay memorable. When there was a problem with the TV, in the room, the staff did their utmost to repair it. When they realised they would have to call someone in, to solve the problem, they immediately arranged a move to a much larger room and helped transfer clothing/other possessions. They were like breath of fresh air and are a credit to the hotel chain. The room was also exceptionally clean which was a real treat to see. If only other hotels were like this. The other great thing is the hotel is located directly opposite from one of the better restaurants, in the town, and is only a 10 min stroll to the medieval town centre which is beautiful to walk around.

La chose manquante dans la chambre pour 3: un seul fauteuil…,

The Hotel seems to have new faces as regards Day to Day Management, not as friendly or inviting as their previous Team

We arrived late and the concierge was a really kind and helpful despite her limited English. Although the hotel is about 10 min walk to the medieval downtown I felt was great away from the noise and easy access to main road to continue our journey.

The room was spacious, and very comfortable. The staff was all excellent and went out of their way to help us.

Tres bien Bon accueil

Short walk to city centre, secure parking for our motorcycles which is a must, exceptionally clean. Would definitely use again.

Very good service, clean and very close to town about 5 minutes walking. We booked it last minute and it was perfect

The reception staff here was outstanding. I feel bad I lost the note with their names because they truly were exceptional. All four ladies that staffed the front desk in morning and evening were people who see hospitality as a calling not a job. They were kind, patient, gave us good directions, listened to our excitement and shared it. We stayed 5 days so we saw quite a bit of them. One day a large group came from Australia and I watched as one guest came down to complain the room was too hot and then next came down to complain the room was too cold. I marveled at how well the staff handled each situation. And when I asked for a chair in the room instead of an ergonomic ball, they made it happen right away. Room was bigger than most European rooms. There is laundry onsite if you need it. Breakfast was worth the price and there is beer and wine in the evening. It takes about 10 minutes to walk downtown and the parking garage was very tight - I feared those corners and preferred parking on the street. That aside though, I really compliment the staff and wish I could remember their names (Sara? Hannah?)!!