Bawa Regency

Si on veut éviter le quartier des hôtels de Colaba tout au sud de la ville, avec plein de touristes, cet hotel tout au nord mais près de la station de train permet de rayonner partout dans cette ville gigantesque. Le personnel est très sympathique, prévenant. La chambre est propre même si elle n'est pas très gaie. Je recommanderais au directeur de supprimer la moquette -ca ne fait pas propre - pour du carrelage, surtout dans une ville où il fait toujours chaud

Most of the hotel staff were very friendly and helpful and the beds were very comfy. However we had a bad experience with our pre-paid breakfast. On the first morning it became clear that there was no set breakfast menu available which we had paid. We could order from the room service but we were restricted to a few items to choose from. As the individual prices were listed on a menu and we were restricted to a few items on the menu, we were only able to order a maximum of half of what we paid. This made us feel very ripped off. Don't select the pre-paid breakfast option on Hotels.com. We also used the internet in the lobby and tried to pay at the time of use but were told by reception that we could pay when we left. Great except at check-out time we were charged double for the time we had used. It was a different receptionist later so we couldn't prove otherwise.

The hotel as described by expedia and as seen on location was extremely different. The bed had stains. I had requested non-smoking room while every room had a smoking tray. They sprayed some extremely strong deodorant which was very irritating. I guess expedia should look little more into the details before rating the hotel. It as rated 3 stars at expedia and Its not even worth one star. The cost I paid for the room is not worth at all. There was no wifi though it was mentioned in the description. Towels were filthy and only one was provided after request they provided one more though no napkins. I am extremely dissatisfied. Will have to think in future about description posted on expedia website.

The room was cleaned and ok. Food not bad. Staff were very helpful and friendly. Good communication. But the hotel environment is very very bad. Bad smell from hotel to railway station. I supposed to extend my stay but I opted to check out because of the environment. If same hotel located in Andheri, Bandra or along Mello Road, near C.S.T Station, Fort, Mumbai, I would give 4 stars. I will not recommend this hotel only because of bad neighbourhood.

Gastvrij, vriendelijk en behulpzaam personeel.