Residence Inn by Marriott Lincoln South

I had a reservation and it was paid in full, non refundable at this hotel because my daughter sees a Dr. next door to the hotel. It’s convenient. Or had been. When I arrived in the evening , I was told my reservation was moved “ down the way” which I assumed was around the block, but it was 3 miles. The hotel they moved me to was cheaper, smelled bad, was under construction, and the shower head sprayed water out like a garden hose would. It was broken as was the hand held p shower head. I was never notified of the change or issue until I tried to check in. I would never had stayed at the hotel they put me in if I had a choice. I’m also confused as why they put me in a worse, cheaper hotel when I was the one unconvinced, why wouldn’t they refund me? Or put me in a nicer hotel ? Why would they move me when I had already paid in full in advance? There must have been other customers who hadn’t paid in full that they could have moved.

Clean and updated hotel. Unique building layout. Snacks in evenings are a great treat! Staff is extremely courteous and friendly. We loved the basketball court!!!

Clean, comfortable facilities, nice breakfast.

Perhaps a few more luggage carts.

Quite out of the way stay with shopping and dining close.

Great value

Definitely one of the nicest hotels i have stayed in. Clean, spacious, friendly staff, awesome breakfast. Will return

I’ve been a rewards member since 2004 and a business traveler until 2020. I’ve stayed in the best Marriott properties in Florida, Texas ( Houston, San Antonio, Dallas..) NYC, San Francisco, Vancouver, Arizona, DC, Seattle, The Caribbean and many more. Of course they were very good but it was expected mainly for 2 reasons: 1- prime location and 2- average price of $400 per night. It was (honestly) a status expectation! Sometimes a little stuffy and an intentional play at satisfying ego. Nothing wrong with that! However this Team is so good that you might end up taking them for granted. I look at the operation as a whole and think they are understatedly Amazing. Of course the amenities are important ( and they offer more than most) but the employees drive it home! From the moment you check-in at 2:30 pm thinking it’s 3:30pm and the employee makes us comfortably and tactfully wait a whole 5 minutes without the slightest guilt trip of arriving too early or having to quote the customary check-in time. The employee in charge of breakfast, whose attention to detail and level of care lets me know how much pride she has about everything she does. The ladies that clean the rooms who genuinely balance time, duty and unexpected issues while pleasing guests. The front desk employees who intently listen, guide you and solve any problem you may have. With a smile. Who does that? Every employee I crossed paths with had something nice to say. Think about this kind of acknowledgment! I do not think I met the manager but I did not need to. The Team made him shine! And this does not occur by simply showing up to work. Thank you all for making the Residence Inn one of the best hotels I’ve ever stayed in!

Clean

We were in town to take care of some family business recently. The hotel was clean, quiet and had a pretty good breakfast; just what we needed so we could focus on what we needed to do. Also appreciated Elizabeth Garcia behind the desk. She was very friendly and helpful. Would definitely recommend this hotel.