Best Western Plus Crawfordsville Hotel

The staff at the front desk, Viera was top notch. She went above and beyond to fill us in on what is going on locally and beyond exceeded my expectations! I’ve stayed at this location before and definitely plan to be back!!

BED BUGS DO NOT STAY HERE! We checked in to room 308 of this hotel around 1130 pm on 8/26/2025. I was awoken about an hour later by the sensation of something crawling on my face, to find that it was a bed bug. I got my husband out of the bed and we immediately saw another bed bug crawling on the covers. We went downstairs to ask to move rooms. We were moved to room 216 and checked the sheets as soon as we entered the room, to find more bed bugs in this room as well. I did not feel comfortable transferring to another room at this point and went to the front desk to ask for a refund. The front desk staff was very kind, she explained she did not have the power to give a refund and she’d need to contact her manager. She called the manager, Suba, and explained the situation. I could hear Suba raising her voice and telling the staff not to give us a refund, to move us to another room. She said we’d been in the room all evening and were now just deciding to complain.. which was untrue, we had been in the first room less than 2 hours and in the second room less than 5 minutes. The manager basically said there is nothing she will do for us and hung up. She called back within a few minutes and asked if we had bed bugs bites and if so we needed to provide a medical note from a physician, in order to obtain a refund. I have photo and video evidence of the bed bugs in each room. We left the hotel without a refund, as it was almost 2 am and we had been on the road driving since 9 am the previous morning. We were exhausted but there was no way I was staying in this best western, so we booked another hotel for the night. I reached out to corporate to assist with this matter, and I was finally contacted later this evening to inform me I received the refund. The manager of this hotel is more disgusting than her bed bug infested rooms. Do not stay here

Bed was not the most comfortable. Sheets were rough.

Great breakfast. Custom made omelets cooked for you. Solid hotel overall

Comfortable room and slept really well. Enjoyed the scents of the shampoo, soap, and lotion provided. Nice smart TV with many viewing options.

It was nice.

I have stayed here before and felt less satisfied on my return, with a couple of things. Checkin at night took an inordinate amount of time and I was initially given a room that was unlocked on entry and didn't feel clean enough. I did get swapped to a large king suite but it felt older than what I remembered from a year ago. However, breakfast was great with the made-to-order omelet. Overall, still a good stay.

For the price, it was convenient and met our needs. Breakfast was ok, but crowded and they ran out of cups/coffee. The room was nice and spacious, but the throw pillows had some stains on there that looked gross and the outlet in the bathroom didn't work. It was good for what we needed, so overall ok.

Nice clean facility