Comfort Inn & Suites Virginia Beach - Norfolk Airport

This is our fourth time staying and it was very different than our previous stay. The location I always great and close to everything we are doing such as the beach, zoo, ODU, and military base (farthest we had to travel). Most staff are pleasant and the rooms are spacious. Pool for the kids the relax in at the end of the day.

This visit we had an extremely rude front desk person who was filling out. We spoke with two managers and one was able to handle some concerns immediately and the GM handling the other when staff returns. Our original room had roaches, which exterminators were contacted for and it also had a bad smell to it. We have never seen bugs in our previous stays. Our room was switched due to this issue and there was no bugs or odor in the other room. We also had an issue with trying to get our room cleaned from the room employee, who hung up on me twice and an absolute nightmare to deal with. However, the MOD that day David handles everything for us. Once the GM returned on our checkout day she handled everything else. Thanks David and Dana for your courtesy and help. It really recovered my view of the hotel.

The staff, pool, location, breakfast

The smell of the room and parking

Nada

Clean, good parking area, nice location and neighborhood. Breakfast was very satisfying. There is a starbucks next to the hotel.

Friendly staff, nice room, comfortable bed.