Hampton Inn & Suites Scottsboro

When I booked this hotel, it said it slept 5. When we got into the room, there wasn’t a pull out couch like most other hotels who sleep 5. We went to the front and they would not give us a roll away bed due to fire code. We were told it was our responsibility to figure out how to sleep 5. We will never stay at these hotel chains again. Horrible customer service when we needed it most and impossible to sleep 5 people even when it’s advertised as such.

Hotel was a little tricky to get to. Could see it, but could not easily get to it. Once we did, everything was wonderful.Breakfast was great. Very well stocked.

Very clean and a good location for my intentions. The free breakfast was actually quite good. The staff was very friendly.

Property is under renovation and that was not noted on the site. My room was originally located on a floor with drywall dust and debris and an old bathtub located in the hallway right outside my door. I requested a room change, which was honored. Additionally, the pool was not open for use, but was listed as an amenity. There was a tornado warning my first night. Being from California, this was a new experience for me. I called the front desk for information when the sirens went off and was told I would have to monitor the weather channel on television. I asked if there was some kind of hotel warning system, like calling the rooms etc. I was told they couldn’t guarantee that they would call the rooms, and once again I was told to “monitor the weather channel” and if needed to evacuate to the stairwell. I was in no way panicked by this situation, but it didn’t instill confidence in the staff’s emergency training and what to do and/or say to guests. I would encourage management to train or “refresh” the training of the staff in regards to emergency situations.

Pool closed Conveniently located to my event

Probably the best hotel option in Scottsboro.

I wish I could remember her name...super friendly and extremely knowledgeable about where to dine and how to get to the address I had business.

It was all around a great stay!

As they are still under construction there was not a lot of parking The staff was very friendly

Excellent