Baronnet Apartments

I don't like all.

All. I don't like the Baronnet apartment. We won't coming back.

I have stayed in Room 1102 before. The fanlight in the lounge did not work then, and still doesn't. It's an inconvenience. Also, I do not like the required on-line check-in. Why isn't there the option of a paper check-in on arrival? After all, there are still a few people around who are not comfortable with smart phones!!

Lovely apartment. Great view. So close to everything.

Clean, pool was very nice staff was amazing, right across the road is the public transport station bus and train great for getting around

Abit of a walk from the main attractions

We were flying in from Sydney and chose to stay here. We had to leave due the place having a bad odour and excessively small toilet.

The receptionist at the front desk was extremely rude when we tried to address our concerns with the apartment. Her customer service was atrocious she kept rolling her eyes at me every time I spoke. And kept saying "all hotels are like this". And "what do you want me to do about it." When I told her she was being extremely rude. I am a customer and the customer is always right. She stated "who told you that". She continued. I asked to speak to her manager and she refused until I persisted. I spoke to the manager and she offered a full refund. But they charged me $200. which is completely unlawful. We went back to Brisbane where everything was amazing.

La situation

Trop bruyant.

Very disappointing experience. There was constant construction noise that was never disclosed at the time of booking, making it difficult to rest or enjoy the stay. On top of that, the bathroom sink stopped draining and became unusable, creating an unsafe and unhygienic situation. The bathroom door also got locked, adding even more inconvenience. Despite raising these issues, the problems were not resolved in a reasonable timeframe and I ended up having to leave the property early. I would strongly recommend future guests confirm the actual condition of the apartment and whether construction work is currently happening nearby before booking.

Nothing that was impressive!

We reached to property, literally 15-20minute before and we travelled from Sunshine Coast by car. I called receptionist, I don’t know what hurry she was in! Never answered properly. I requested her to give us access little early as we had to use restrooms urgently. She mentioned that the room is getting ready, 15min later I called again, there was envelope ready stapled. Who did it that quick? So the property was ready but she made us struggle but didn’t give us room 15min early. Plus none of toilatories were enough. No bath liquid, shampoo, soap, nothing was enough. Kitchen cupboard doors broken, furniture(sofa)was same as picked up from street, curtains broken, blankets were very old. Chairs in balcony were rusted. SPA In swimming pool area button was set for a minute, ridiculous… who’s going to get out of water every minute to restart it? Also closes at 7pm. There was no confirmation that why someone wasn’t there when I asked about it, she said that information is not right. Our hole experience at this place is very poor. Their house rules were similar to Q1 tower, high class and strict! Compared to property it’s too much. We check out 8.30 am because we didn’t wanted to talk to staff as we didn’t feel comfortable to review to them face to face.