Hotel Colonial Playa del Carmen

A pretty basic hotel. Perhaps most people reading this are on an Intrepid tour - nothing to worry about. Ok rooms, WiFi signal depends on your location but average, shower was good! Decent location a short walk from the ADO bus terminal and near enough to plenty of bars, restaurants and the main drag.

For the price point this was a very good deal. The highlight is the pool of you enjoy swimming or cooling off after being out in the heat. The dorm was street facing and offered shared balcony. Daily house keeping was thorough but took about an hour to clean the room usually. The place was quite clean but the pool somehow got debris in it mostly from the plants that surround the pool. It is an older building that has aged but the open skylight around the pool area gives a nice SkyView from inside and is s nice area to lounge. The location is a short walk from the beach a few blocks. There are tons of restraunts and bard and stores within a 10 minute walk. It seemed to cater for a variety of tour groups.

The only good thing about this place is the location if you like sketchy dudes hanging outside your room all day on their phones broken locks rock hard beds and roaches then this is the place for you the only redeeming quality is the location and well maybe the price so all that was expected but like I said the location is great

Big disappointment. Nothing like the pictures. Good location near downtown and only 4 blocks from the beach. Had to help driver from airport find it; not well marked. They knew two people were coming. There was one glass, one bath towel; charge of 1 USD to get a clean towel. Was overcharged; they expected me to pay the full cost even though a deposit was made. Final price was more than Expedia said it would be. the front desk, such as it was, was manned by a man who sometimes understood English, and then, didn't. Would find another hotel in the area next time.

Friendly staff

Stayed here with Intrepid and found the guy who was on the desk when I arrived, not very friendly. Didn't find the room that clean and the internet not very good. The only saving grace was the swimming pool but remember to bring your own towel as they don't provide them.

The hotel is cute. But the bed sre super hard. If they had better bed mattress they would be better.

The worst hotel I had visited, they aren't clean, bad wifi, doesn't have hot water to taking a shower, doesn't change the bed sheet though you ask for it. Bad services. I put a sign C in the morning to know if they had been changed the bed but I found the same bed sheets.

Awful customer service. Very disorganised staff with no common sense and don’t even try to understand the customers. Had a super noisy room despite requesting one away from the lift. The A/C sounded like a truck engine. People very loud in the corridors and the doors have zero sound proofing. Location is reasonable but really if you’re going to stay in Cancun, stay in the hotel zone. This just isn’t worth it.

Quiet and clean