Embassy Suites Los Angeles Glendale

I loved that it was located next to LA and the rose bowl stadium. I would come here again for another event in Glendale.

N/a

The koi pond, the staff, the location

The pillows weren't completely comfortable for my wife the toilet paper was rough and thin. The underground parking facility spaces were thin and there were alot of blind spots

None

Horrific customer service. Avoid this hotel.

Breakfast was lovely.

Shower pressure was weak. The bathroom floor tile was loose and creeked everytime we stepped on it.

I booked a cancellable stay for one night at Embassy Suites Glendale for tomorrow, 2/7/2026. My entire family came down with a terrible flu with high fevers, and were unable to travel. I had meant to cancel the reservation before the deadline which was a few days before we arrived. I realized the day of the cancellation deadline that I needed to do so, and reached out via the the booking site to the hotel to cancel, letting them know the circumstances (that we had the flu and could not travel). Despite several attempts on behalf of the booking site to request a refund on my behalf, Embassy Suites Glendale did not respond for three days until just now, the day prior to travel, when they responded with the literal message "request denied" (even the wording-- wow, I bet the customer service is fantastic at this place). Given the circumstances-- the request came only minutes after the cancellation deadline and severe illness-- this denial was in my view unreasonable. If this is how they conduct business, I would strongly recommend taking your business elsewhere, as there are so many options to choose from.