La Quinta by Wyndham Lumberton

I arrived as a solo for a Friday night, then relocated to another room for a week when my two co-workers arrived. Positives - *Hot water in the shower, great towels, fairly comfortable bed. *The breakfast service was very good; first hotel I have been in that the scrambled eggs were not sitting in liquid. *The young man who handled the breakfast room was excellent. He really was attentive to setting the breakfast items up and keeping the room clean and tidy. *Free parking. *If you don't run the a/c, the hotel is very quiet. **The best thing this hotel has going for it is the staff, especially as they dealt with maintenance issues. Despite the property being terribly run down, they really tried to put on a positive face and made an effort to please the guests. However, I could see the frustration in their eyes. They are overworked and understaffed. Many of the staff are new. They are really trying to turn this hotel around. I would like to commend Leo, Charles, Christine, Deserey (sp, I am sorry), the new maintenance person, and the young man who handled the breakfast room. A special thank you to Charles and Christine who were able to get me out of the stuck elevator. The list of negatives is long, so much needs to be done. The hotel needs a complete renovation, including the elevator. I was trapped in the elevator for fifteen minutes, necessitating a call to 911 (had to use the emergency button on my phone as there was no service in the elevator to call the desk, and no one was responding to the alarm). Two days later, when checking out, the elevator was not working. Wyndham, please help out your employees. You have some very dedicated employees who are giving their best. But they can only do so much with what they have to work with.

Nothing in particular

Staff not the best.

Nice place to stay. Clean. Friendly staff.

Friendly staff, good breakfast, room was clean

Pool was closed and wasnt posted on website, hair on the floor in elevator,lack of vending machines, woke up to the smell of pesticide in the morning and shower curtain was not long enough so water got all over the floor when showering and was only one roll of toilet paper for 3 people

Breakfast was basic hotel fare....not great but not terrible.

They are putting in spectrum but did not note the construction in the rooms....had a note saying "someone may enter your room for renovations".....no, just no. The young lady that checked us in was on her phone and had "company" in the hotel. Not rude, but not welcoming. We have always loved staying here due to the convenient location to our children....it will be my first time I was disappointed at this location.

Room was clean bed was comfortable.

We like the location.

One day they didn’t have breakfast for us. (Person was out who normally does the breakfast). This is something we feel is normally such a wonderful perk and why we choose this hotel line but it failed this trip. The hallway on our floor was really dirty. (Q-tip laid on the floor for two days before someone cleaned it up) Just not as clean as it has been before.

the beds are very comfortable

the noise and dog barking very loud

Everything

I can't complain