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8.6 / 10 Guest Rating

Pueblo Bonito Emerald Luxury Villas & Spa - All Inclusive

Avenida Ernesto Coppel Campan S/N, Mazatlán, SIN, 82110, Mazatlán, MX

Pueblo Bonito Emerald Luxury Villas & Spa - All Inclusive - main view

About the Property

Luxury Spa
Indulge in massages, body treatments, and facials at the full-service spa.

Recreational Amenities
Enjoy outdoor tennis courts, an outdoor pool, and a spa tub during your stay.

Gourmet Dining
With 5 restaurants, poolside bar, and 24-hour room service, savor a variety of culinary delights.

Book a stay at Pueblo Bonito Emerald Luxury Villas & Spa - All Inclusive for a luxurious beachfront getaway!

Facilities & Amenities

Full-service spa
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Concierge service

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Free WiFi in public areas has a 4-device limit. Cashless payment methods are available for all transactions.Contactless check-out is available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.6
Excellent21 verified reviews
AI Summary

Guests highly rate the great staff and frequently praise the excellent room quality.

Categories

Cleanliness8.5
Service9.0
Location8.6
Room Quality8.5
Amenities8.5
Value for Money8.5
Food and Beverage8.5
Overall Experience8.6

Select topics to read reviews

D
Dennis
Verified booking
family
Standard Room
Stayed in Sep 7, 2025

"Exceptional"

10.0

Staff and room was great

Helpful?
A
Ana
Verified booking
Standard Room
Stayed in Jun 30, 2024

"Exceptional"

10.0

Tranquilo ya sea familiar o plan adultos

Helpful?
H
Hector
Verified booking
family
Standard Room
Stayed in Jun 8, 2024

"Exceptional"

10.0

Limpieza excelente y atencion

Helpful?
E
Ernest
Verified booking
Standard Room
Stayed in May 5, 2024

"Exceptional"

10.0

Every thing was wonderful

Helpful?
K
Kirsten
Verified booking
partner
Standard Room
Stayed in Mar 25, 2024

"Excellent"

8.0

Booking: I went through Expedia to book my package and vacation, which was 6 days at the Emerald Estates Luxury Villas, part of the Pueblo Bonito Resorts properties, all-inclusive package. The booking was easy, straightforward, and left little to vague interpretation or fine print nonsense. The package was stated as an all inclusive package with access to the other resort property that was more activities-based and featured more restaurants to choose from. These restaurants claim to be part of the all-inclusive package but beware of some items on the menu that will be out of pocket. Those are not itemized or disclosed in their entirety in its listing, booking, or disclosures, that I saw. The airlines were included in the package, which was outstanding. However, please note that you will need to choose from the package flights available. Ours were two connections to Mazatlan, and three coming back, it was rough. Alternative flights would have cost us 500 dollars more per person. The property: Wow!! that's all I have to say. Exactly as advertised. We saw a three bedroom four bath, private pool and hottub, on the property, and part of the all-inclusive package. All in 5,400 dollars for the week (property, flights, all-inclusive), even with the final charges (as I'll detail later) we didn't bust our budget of 6,000 dollars US. There is a 4 dollar room service charge every time they go out. We mostly got room service and averaged about three times a day resulting in about 60 doll

Helpful?
K
Koni
Verified booking
partner
Standard Room
Stayed in Mar 2, 2024

"Good"

6.0

Outside & inside and the service did not match. Outside is total OMG, one of the best I have ever stayed anywhere in the world. Inside is outdated and BWS linens were no more than 3 Stars. Furnitures need to be replaced & the floors need to be refurbished. Services need to be much improved and the training of the staff is much needed. There are only two restaurants to serve close to 500 guest rooms and the menus are the same everyday. But, we are so enchanted by the grounds surround the hotel and the many varieties of palm trees and other plans are so beautiful and bountiful. The waterfalls and koi bonds and flamingo and exotic birds added on top of the lushes landscapes. The sunset took our breath away also. Last comment is that put your valuables in the safe.

Helpful?
K
Koni
Verified booking
partner
Standard Room
Stayed in Mar 1, 2024

"Good"

6.0

The greens & the ground of the property was superb. Beautiful and lushes. The room is Ok but very old with chilled tiles and the furnitures are very outdated. Staff are OK but not 5 Star quality. Some are great and others didn’t quite understood the high class hospitality service. Very strict in their rules and not quite understood the customer’s needs. However, Jesus, the driver was fantastic!

Helpful?
K
Koni
Verified booking
partner
Standard Room
Stayed in Mar 1, 2024

"Excellent"

8.0

The ground is magestic, one of the best in the world but the rooms are outdated and the furnitures are old.

Helpful?
J
Jorge
Verified booking
Standard Room
Stayed in Jan 9, 2024

"Good"

6.0

No hubo dos dias agua en un Villa donde estábamos 10 personas

Helpful?
I
Isalin
Verified booking
Standard Room
Stayed in Nov 20, 2023

"Exceptional"

10.0

Excelente lugar

Helpful?