Monaco Condominiums

Location

The Room smelled of backup sewer problem. We called several times and the smell persisted. My problem here is we leave a deposit incase we break something and we are not permitted to leave the property with out an inspection of the room and then we are billed if things are broken. So with that being said the room had a disgusting SEWER SMELL so that was BROKEN so please now refund me part of my bill.

Says luxury but every wall or appliance has a sign posted with rules. Too many rules posted everywhere. Literally. Washer, dryer and dishwasher also have signs posted on front saying only use from 8pm to 6am. Who goes on vacation to do laundry and wash dishes in the middle of the night. Nothing luxury about that. Every hallway including the pool says be quiet. I was with family and even felt we could not relax without breaking the rules. Cable and internet did not work at all for two days and i called the minute we checked in to have it fixed. People came and left but fixed nothing. All a big show but no service was repaired. All tvs said down for maintenance most of our stay or a frozen screen with a spinning bar. King bed was two mattresses stacked on a small boxspring. Two balconies without any chairs. Property looks great and well kept but my unit was wicker chairs in poor condition for the kitchen table and signs everywhere even one saying to use plastic spatula when using frying pans. I know what luxury is and this was not that. I found it insulting as did the rest of my family.

Location, Amazing Staff

N/A

Over charging for petty stuff..

Everything

Nothing

Amazing as always. My favorite property in Jaco