Hotel Laguna

The pool and the location.

First I think it should not be called hotel. It is misleading. I actually accepted the higher price of the room because I thought there would be a hotel service and discovered that it was not the case. It is a rented appartment. I don't remember that been clear in the hotel advertising/booking form. Moreover I called before to check that we could have 2 separate beds and be told ok ; that I should put it in my booking. I put it in my booking (booking.com)and discovered a king bed when I arrived. I have asked questions through booking .com. Never got a response but they received it as the question was attached to another message they sent. The table legs were full of mould; really not a good cleaning standard. The kitchen did not have a cofffee machine or a cooking top. There is no guide for the air conditionning system that was not working and never got repaired during the stay. No pool towel is supplied ????? It is way to expensive for what is delivered; the hotel just benefit from the location close to hastings street ....

Location

Nothing

I loved the location - the quieter end of Hastings street, but an easy walk to dog beach, main beach across the road and the shops and the multitude of dining options of course.

Maybe a little supply of basic cooking ingredients.

The room was clean. Location was great and very central.

I don’t think it’s fair that your paying to stay at this property and don’t get a allocated parking. I personally wouldn’t stay there again for that reason. Your paying money to stay you should have priority parking! Staff were ok but have had more friendlier experiences.

location good, size of the suite good and modern rooms

Room on the wrong side of the building located near the compressor of the restaurant next door. machine noise

Excellent location, clean well appointed room, great pool for cooling off. Quiet and relaxing atmosphere.

Excellent location

Room was tired, air conditioning wasn’t working properly so I had to have a bucket and towels in my room for the fist 2 days. Owner’s should have moved me to another room but stated that was plan B