The Great Rift Valley Lodge & Golf Resort

This hotel is very convenient to play golf with a fantastic course. Accommodation and food are very nice to make me be surrounded by the out of the ordinary.

I have been a guest at The Great Rift Valley (GVR) Lodge since 2012; this was my first trip on my own, not for a conference. Unfortunately, I did not have the same experience as when I was a conference guest. The rooms and location are lovely. The challenge was that GVR was extremely busy with 2 large groups (250+ people); thus the usual rooms and activity areas were not readily available. The biggest issue was food; I was put a dining area usually reserved for members. We did not get our full board lunches (I was offered the buffet for the school group which I did not accept) and the next day, I was not allowed to use that lunch nor order a la cart for an extra cost for my 6 year old child when I inquired. She had potato crisps and cheese sitting outside while we waited for transport. Then several individuals commented that she looked hungry and that I should feed her "properly." I positively confirmed that I had been told I could not order a la cart at reception. Then I cried. I was made to feel so bad despite being the booker and payer of the room, but especially because I was criticized by the staff about being a mother (on international women's day no less) when it was the hotel's errors. 7 business days after check out the hotel has never contacted me.

Fairly good. Should improve on staff quality at dining and room service and reception.

The quality of food on the a la carte menu needs improvement. Had no hot water for a night and a morning.

Loved my stay here. Staff are friendly, room is comfortable. Food is delicious. Would definitely stay here again. If anyone has something bad to say about this lodge, it reflects their attitude, not the hotel.

Tried to charge me the boat trip the Naivasha lake like 3 times the going rate. Lied through his teeth that the boat has not other passengers and I have to pay for whole boat. Nice facilities if only managed closer to the international rates they are charging. The quality of food and cooking are far far from acceptable standards. Local fruits need great effort to appreciate but the vegetables from the hotel organic farm was a treasure.

The property is large and beautiful with a lovely setting, and the room very comfortable. Food had a decent variety. However, I was very disappointed to find my room had no view whatsoever and the advertised "balcony" was just a tiny patio/entrance way at the door looking out at some grass. On the website of the hotel they are selling the view and it appears that all rooms have views - it's not the case. Also, weirdly enough, the rest of the property doesn't have views either - only from a few tables at one of the two restaurants can you see through the trees to the mountains and lake. Property could be improved immensely with a terrace with views somewhere where drinks or snacks are served, some small viewing platforms integrated into the trees around the walking/jogging trails, and more accurate descriptions of rooms on their website and hotel consolidator sites.

The hotel is luxurious for Kenya - but in a rustic way. Rooms are stylishly furnished and sufficiently spacious, with fantastic views across the surrounding land and lake. The relaxing bar area benefits from a beautiful log fire which is well-stocked in the evening. On our most recent stay, out-of-hours food service was extremely slow, but this is unusual in my experience.

Everything was great until check out. I turned in my key, paid my balance for some sodas we bought and receipted a zero balance. Then we went to finish our lunch and leave. When we got to the main gate they said we needed a "clearance slip". I thought the guard meant receipt so I pulled it out of my luggage and showed her. But that wasn't what she wanted it was a "green clearance card" apparently they give at check out which they did not. So I had to drive back up the long drive only to find out they wouldn't clear me since they could not confirm my bill was paid via Expedia. When I checked in two days earlier I said my name and that I had booked through expedia and there was no problem, they had my reservation ready. So I was very surprised and frustrated that now they were saying bill wasn't paid. So I went back to my van got my computer to show them the email confirmation from expedia which showed dates and amount paid $562 "collected by Expedia". That did not satisfy the clerks. So I opened my online credit card and showed them the debit from Expedia on the day I booked it with ref numbers. They still weren't sure and had to call their home office in Nairobi. By now we were 30 min behind schedule to drive 4 hours back home. We live in Kenya and have resident rates. Finally they gave me my "green clearance card" 40 min after my first attempt to go. I forwarded Expedia email confirmation to their home office. The reservation manager Rose did email me this morning apologizin

My wife and I spent the mashujaa Day in your facility and it was great. Food was excellent and the staff were excellent too. I happened to have booked through internet, but the information on the net did not seems to match the room we were booked into. This was however resolved by the ground crew. As result of good service. I would like to book for the new year holiday starting 28th Dec. hoping and trusting to get similar j if not better. I would like to book 3 doubles one my 2 boys, my 2 girls and for myself and my wife. Kindly give me the best discount you can. Please note the the 3 should be in Villas. Kind regards