Viceroy Snowmass

I wanted to reach out and share our experience during our recent stay and honestly, we were really disappointed. When we arrived, our room wasn’t ready. No big deal, we get it. We came back at 4, still not ready. Again, inconvenient but not the end of the world. After asking a couple more times, we were finally given the keys. The front desk mentioned that the delay was because the previous guests had just left. But when we walked into the room and opened the shades, we were shocked. There were about 15 workers right outside the patio laying sod, planting trees, and pulling out landscaping. It was loud, chaotic, and completely unexpected. The patio was basically a construction site. The entire reason we came to Snowmass was the view and the peaceful setting. If we had known about this ahead of time, we could have made another choice or booked somewhere else. But we had no idea. We went to the front desk to see if we could switch rooms because we were here to relax, and it was anything but relaxing. The manager was kind and tried to help. She offered us the same room on a different floor or in the adjacent building; she said this is where the CEO was checking in, and she would switch rooms, but it still faced construction. Then she let us know we’d have to pack up and move again after five days. She did send up a charcuterie board and a bottle of wine, which was a nice gesture, and we appreciated her effort. But overall, the front desk team was pretty unhelpful and seemed more annoyed than accommodating. We spent over $10,000 on this stay, and we should have been told upfront that there would be major construction happening outside our room. That kind of lack of communication isn’t acceptable at this level. It’s not just about the noise; it’s about the experience and the fact that no one gave us a heads-up. I hope you’ll take this seriously and do better about communicating situations like this in the future. Seriously annoyed...

Excellent location and services. Very friendly and helpful staff. Great for families.

We arrived and we’ve a problem with the reservation, they solved it in no time m, excellent customer service and amazing and warmth place to stay. Absolutely loved it.

Toro Restaurant is a culinary gem that promises an unforgettable dining experience. Under the expert management of Oscar Caballero, every visit to Toro was a testament to exceptional service and exquisite flavors. Oscar's attentive presence ensured that every detail was attended to, enhancing the overall dining experience. His passion for hospitality shines through, making guests feel welcomed and valued from the moment they step through the door. Toro Restaurant at Viceroy Snowmass is more than just a dining destination; it's a journey of culinary delight orchestrated by Oscar and his dedicated team. Whether you're celebrating a special occasion or simply enjoying a night out, Toro promises an unparalleled dining adventure that will leave you longing to return.

We had an incredible dinner at the Viceroy Snowmass restaurant, where every detail exceeded our expectations. A special mention goes to Oscar Caballero, the manager, who welcomed us with exceptional kindness and professionalism. He personally made sure every aspect of our experience was perfect, offering menu recommendations and ensuring we were comfortable throughout the evening. His warmth and dedication truly elevated the level of service. Without a doubt, a place we’d love to return to and highly recommend. Perfect for anyone looking for a top-tier culinary experience in a stunning mountain setting.

Great staff!! Front Desk!!

The food, ambiance, and staff at the Toro were superior. Oscar and Elsa took great care of us as well as all of the servers. Out stay at the Viceroy was wonderful full of family memories. We would recommend it to anyone.

Conveniently located on the mountain and the staff was very accommodating to our family and needs with a toddler. Definitely would recommend a stay here!

Great property and tremendous service. Staff was fabulous. Room was spacious and comfortable. Talk to the parking valets for tips on local sites and eats. Aspen in general is pricey and the Viceroy is no exception. Be prepared to pay double the price for food, etc over most areas.

Staff was great