Grand Ankara Hotel Convention Center

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Rien

La clim ne marche pas dans la chambre, 28° alors qu'à l'extérieur il fait 10°. Lors du check-out la réceptionniste voulait me refacturer le séjour alors que j'ai tout payé sur booking, son collègue lui a corriger l'erreur mais quand même elle a commencé à me parler mal..

The personnel was friendly, the room was tidy, the breakfast was good.

I stayed in a non-smoking room on the 11th floor. The air conditioning was very weak there. I set it to 16 degrees and it kept working that way during all three days that I was there. Despite that the temperature remained at 24-27 degrees! So it was very uncomfortable. I got sweaty almost immediately after I took shower. Also, I was not provided with a bath robe for some reason. If it's a five-star hotel, I assume it should be there. In addition, I tried to reach the reception multiple times via the phone, but they did not pick up and never returned my call. Finally, the hotel does not have even basic medicine for the guests (paracetamol!).

I liked very much the pool. I also liked the breakfast.

The staff at the reception desk. The last day there was a power outage just at the time we were about to check out. We repeteadly call the reception to help us with the luggage since the elevators were not functioning. Nobody did ever show up!