Hilton Garden Inn Indianapolis South/Greenwood

My mom, her dog Piper, and myself made an unplanned stop here due to storms up north where we were heading. I called from a rest area about an hour away to ensure dogs were allowed. The wonderful woman working the front desk, I apologize because i do not remember her name, was so polite and willing to help despite her stating she was new and had not worked with checking in dogs. She did quickly though find the binder for dogs and confirmed that they are allowed. Once we arrived at check in, the sane woman on the phone, just as amazing in person, was at the front desk and checked us in. While checking in, some other amazing staff came over to meet Piper, with one bringing over a pup cup for Piper! The room we were in, was clean, spacious, and perfect for our needs. We also recommend the bar and grill that is on site! Again fantastic staff going above and beyond. We were ankles to sit outside with Piper to enjoy dinner without ordering it to go and eating in our room. The food was delicious! Definitely go for the burger!! Same goes for breakfast, we chose the buffet and we were not disappointed. Everything was fresh and hot. Hilton is definitely doing something right, the staff here were some of the most friendly, personable, and helpful staff we have ever encountered in a hotel. Literally from housekeepers coming into work, to maintenance staff in the hallways, the front desk and restaurant EVERYONE was amazing, friendly, and welcoming. I highly recommend anyone to stay here, especially if they are traveling with their pet!!

Beds were very comfortable and breakfast was good

No hottub

Was in a good, convenient location. Room was larger than expected and very nice.

The location was good and we were able to check in early

Because we had to leave for an event once we checked in we didn’t know the shower was broken and didn’t find out till very late close to 11 pm they couldn’t fix it and didn’t have another room for us

Great facility

Cleaning staff use too much bleach ,when cleaning room

Great

Pros Front desk staff were friendly. Staff allowed an extended checkout time of 12:30 PM. Bed was comfortable. Water was hot. Cons Though an extended checkout was granted, housekeeping staff knocked incessantly on the room door and then attempted room entry at 8:29 AM. This was reported to the front desk, at 10:30 AM upon checkout, who apologized but did nothing to make the error right.

Nice, clean, safe, comfortable.

The hotel we got to pretty late upon check-in. I was told that the rate that I was quoted was not the rate I was gonna be charged. I was gonna be charged an additional $50 for incidentals. We were only sleeping and getting up early the next morning and leaving, I was not under this impression, but was told this was hotel policy not Expedia Said that I would receive it back in 3 to 5 business days. This was not an expected thing that I was expecting at almost 11 o’clock at night. Hotel room was nice on the older side at first kind of smelled a little on the musty side when we went in but when we turn the air down etc. it was nice and we got a good night sleep clean sheets clean house that’s what matters most.