Hotel Villa Fraulo

Nicest people at front desk - beautiful hotel with nice lokation; Possible best i town. Highly recommendable and I will definetely go back to Ravello, which is where theaven toutches the Earth

Nothing

We spent 5 days at this lovely hotel to revisit Ravello after several years. The hotel was comfortable and the staff very helpful but dinner in the restaurant was disappointing. We had to leave before breakfast to travel to the airport and the staff provided us with a breakfast box which was a very nice touch

O hotel tem uma das vistas mais lindas que já vi. Fica bem localizado e tem um bom café da manhã.

Su ubicación.

Muy mal tenido. El restaurante pésimo.

View and location

The staff. Overall very rude. Christina at front deck especially. She hung the phone up on me 3 times and she was very disrespectful

Prachtig uitzicht en zeer goede ligging! Alles was netjes en verzorgd. Lekker gegeten. Valet parking.

De kamer lag op de laagste verdieping waardoor uitzicht belemmerd werd en er veel lawaai was van straat/ verkeer.

This hotel is very well situated with fantastic views. Ravello is lovely. There is a sense of grandeur with lovely large rooms and high ceilings. The chap who parks the cars and who came (twice) to unlock our safe was fantastic. The lady who checked us in was lovely (although the same couldn’t be said for all reception staff) The croissants and cake at breakfast were fine but didn’t make up for the overall experience I describe below.

There seems to be a lack of staff and some of them clearly hate their job. The breakfast experience alone would be enough to stop us recommending this place to anyone. The first day my wife and I walked into the breakfast room expecting a member of staff to tell us how things work. When the grumpiest man serving walked towards us he immediately looked the other way and walked into the kitchen. There were tables laid in the conservatory which was too hot to be comfortable but none laid inside or on the patio. So we turned over a dirty table cloth and moved place settings ourselves. The only contact with the 2 servers was when we approached them ( they never approached us) to order coffee. There was a wide range of food available at breakfast but it was mostly of poor quality. The yoghurts were very cheap with a nasty colour and unpleasant texture. On one day there were tinned apricots but mostly if you wanted fruit with breakfast you had to peel an apple/pear/kiwi. It would be usual to have some chopped up fruit. The only granola contained chocolate. No nuts/seeds/normal granola available. On the last of our 4 days I laid a table outside with items from the conservatory again - this prompted the first unsolicited approach from the grumpiest server - I was told off for using lunchtime napkins instead of breakfast napkins - how was I to know? We didn’t eat in the restaurant except for the included breakfast because we didn’t want to risk another awful experience. We parked our car at the hotel for 4 days - I thought €140 for 4 days was quite steep but may be normal for the Amalfi coast. Our room was over £300 per night which would have been fine if the staff were more chirpy and present and the breakfast wasn’t so awful.

The location is very good, best view from the terrace and bedrooms. Probably one of the best places to be in Ravello, close to everything.

This isn't a cheap accommodation, so the poor level of the breakfast options is really not in line with the expectations. Amalfi coast in summer and all you get as fruit choice is pears, apples and kiwis? Kellog cereal and no fat yoghurt and old granola is all you get, if you don't want to eat cornetti (empty ones, no other choice) and meat or eggs. The hotel looked under stuffed, we were made wait for half hour to get towels for swimming pool and our room wasn't serviced until the second day, and we had to ask for it. Leftovers of the bedroom next to ours were left outside in the landing for a whole day. Waiters at breakfast were not friendly, with one being even rude to us in one occasion. It's a real shame because the place could really be a good experience otherwise.