Hotel Borgo il Poeta

We travel a lot around the world, however we never had such a bad experience anywhere. We got to the hotel a little bit late. The atmosphere was a bit scary, the entire hotel was like a haunted house with weird noises - an old lady was moaning -, scary lighting. We still decided to check out the room, but it was really ugly: small, old furniture, dirty walls, not too nice restroom. The children got really scared and did not want to stay there, in fact they just wanted to get out as soon as possible. I asked for a refund, but I was told I have to wait for the manager until Monday. Now that was not possible, but I was told I can call to ask for a refund. And that is exactly what I did not once, but at least 10 times! at the end the manager was very arrogant and rude and I never received the money back for the night we did not spend at this horrible hotel.

Hotel 4 stelle non all'altezza, in declino equivale a un due stelle.

Very rude staff, room smelled horrible like mould, lamps besides the bed were both melted from some extreme heat (no idea what happened here 😅). All appliances were super old and the air condition remote was extra taped so you couldn’t change temperature etc (was super hot in the room and not possible to regulate down). In the morning we wanted to check out the included breakfast buffet. When we arrived a waiter was asking if we like coffee, but the manager(?) from behind the reception screamed “no breakfast” so we left. Overall all super bad experience!

Hôtel pratique, personnel aimable.

Camere spaziose, letti comodi, personale cortese e gentile. Posizione hotel ottima per spostarsi verso Lucca, Pisa e Livorno.

Struttura semplice e carina. Personale gentile. Camera singola non grandissima....comunque tutto okk

I can say in a second that it is my worst hotel choice ever! Dirty rest room with spider net, sagged mattress, wall mount air conditioner that can be powered on by only owner of the hotel, only 2 towels with 5 euro charge per additional, and Mosquitoes in May. Very unfriendly and unprofessional service, too! As for safety, watch out! No lights at all on all hotel floors. If u go outside the room after sunset, u must carry the flash light. It is complete darkness! No way to identify the room number unless u have super sensitive sense of direction. If u are trying to book it, u are really adventurous person.