Aloft by Marriott Jacksonville Airport

The area aesthetics were nice

I didn’t like the small bathroom and their were no shelves in the closet

Left waiting in the bitter cold for ages after phoning for transfer from airport. The driver had apparently stopped to fill up with fuel on the way to pick us up. The blinds were broken and so one was stuck fully closed and the other half open with bright lights outside making it hard to sleep. The hotel were aware as get had stuck notices on the desks. Shouldn’t have been using this room for guests until it was fixed.

The location of the property is excellent!

I didn’t like that there was dog poop around the facility. Also, the toilet in our room was a little rigged.

We love the aloft. so comfortable. try to find one everywhere we go.

We had the opportunity to stay at the Aloft Jacksonville Airport on Feb. 16, the night prior to our cruise. The hotel was lovely and the staff members were exceptional. Three employees, in particular, were especially helpful. I spoke with Pablo 3 separate times prior to our stay to clarify the reservations (we had 3 rooms) because 2 of our guests had to cancel on short notice. He was extremely pleasant and helpful. He also helped with arrangements to park our 2 vehicles. Padre checked us in and gave us needed information about the surrounding area. He was very personable and patient with my myriad of questions and requests. Finally, Douglas, a member of the housekeeping department really went above and beyond. Hr saw me when I exited the elevator with a loaded luggage cart. He stopped what he was doing and insisted that he would take my luggage and escort me to my room. All three gentlemen were excellent representatives for the establishment. I heartily recommend this hotel.

I liked the free coffee and ice in the lobby. I also appreciated the noon check out time.

I thought the towels were a little old and worn, not very soft.