Embassy Suites Palmdale

Great hotels

I am not one to leave negative reviews. I realize the risk when you stay at a hotel, however, given I was extremely understanding, I expected more empathy and effort from the hotel management to help me when I brought to their attention that there were multiple insects in our hotel room. There was some sort of bug infestation! We stayed only one night and there were multiple instances of small bugs crawling in the bed. I called management immediately and they came up, bagged everything, and apologized. Since my stay, there was no sense of urgency or effort on their part to assist my family. My kids have bites on their bodies and we have our suitcase bagged until now! Even a simple refund was not done since it was “booked through a third party.” Every communication was initiated by me. There’s no documentation that shows it wasn’t bed bugs. The manager wrote in his email that it’s just “beetles.” Does that make it okay that the room was infested by them? I couldn’t get a report from pest control so I have no peace of mind or confirmation whatsoever if it’s bed bugs. Hands down, worst hotel stay we’ve had and worst customer service. They simply said sorry and reassured me that the room was closed to other customers while they “investigate.” I hope my review helps others.

Было чисто

Не было электричества и не работал кондиционер. Мы не смогли жить в таких условиях и съехали на день раньше чем было оплачено.. На все мои просьбы вернуть деньги за день непрожитый в отеле не по нашей вине персонал ответил отказом.

Friendly staff, good breakfast, nice rooms.

During an electrical failure, the staff were really accommodating. They put forth their most to make the best out of a bad situation.

Room had weird smell, smelled like armpits

No electricity, AC, WiFi terrible night with the family, what was supposed to be a nice getaway turned into nightmare

Check in was quick free drinks

Breakfast was excellent. Management was abrasive and rude. They told me I had to get out of my room and move into another and then told me they were accommodating me when it was their facility that had the maintenance issue. The next night all electricity went out and although it wasn’t their fault that generator wore me out.

It was nice