Homewood Suites by Hilton Phoenix Airport South

Staff took great care of us. Just miss the welcome reception we enjoyed there at our last stay. Overnite desk mgr ordered us a Lyft driver because their hotel shuttle driver did not show up for work. That’s the kind of service I look for when we travel. Our overnite stay was only for the shuttle service to PHX so glad they could come thru for us.

Convenient airport pickup. Clean and nice hotel with great breakfast

The front desk was very helpful in giving us directions to places and answered all of our questions.

We always love Homewood Suites......nice to have our own roomy apartment with full kitchen......airport shuttle is always appreciated and you can't beat the wonderful evening meal and full breakfast........the saddest part is checking out......

We stayed at the Homewood Suites the night before our flight. Everything was excellent from the moment we arrived. We checked in, and the staff member couldn't have been more helpful. We asked about shuttle service to the airport and she booked it for us. Then we asked about the best way to get back to the hotel after we returned our rental car that evening. She happily gave us a card with the phone number and she said once you are at the rental return, call us and we will send the shuttle to pick you up and bring you back to the hotel. Now that is service. We took our bags up to the room before we returned the rental car, and it was a huge room, and we just had a studio suite. The room was immaculately clean, had a kitchen, a comfy sofa and everything we would need for the night. We slept great, not all hotels close to airports are quiet due to traveler's coming and going, But this hotel was so quiet. Breakfast in the morning was enough to get us going. The shuttle didn't start until 8 am and we needed to leave at 7:15 am. The manager talked to my husband as he checked out and apologized for the shuttle time, but advised him that he had ordered a Lyft car for us, and it was 3 minutes away. Again, service was excellent. The entire staff was friendly, helpful and did everything they could to make ones staff excellent. After our last stay at a Homewood Suites near Sacramento airport, we were quickly losing faith in Homewood Suites. But after our stay here, our faith has been restored. It has to do with the management, and this manager treated his staff well, talked to all the guests in the morning and did everything he could to take care of the guest. We highly recommend this Homewood Suites when in Phoenix.

Nice size room. Good amenities

Cost

I travel extensively and I have yet to find a hotel staff like this! From the moment I messaged the hotel on the Hilton app that I needed a first available room to check in that day because my husband was ill, Daisy was a tremendous help and a true ambassador for hospitality. Not only did she block my room on a high floor as requested for early arrival, she arranged our outgoing airport transportation for the next day (at the ungodly hour of 3am for a 5am flight!), as well as message us information to make our pickup easier at the rental car center at the airport that day. Octavio our van driver picked us up with very little wait and brought us to the hotel. Then the unimaginable happened…. My husband left his cell phone in the retuned rental car. I was frazzled after a long week of travel, and dealing with an ill husband, so Shannon and Kim at the front desk overheard me and jumped into action with a phone number to call Avis, and summoned Octavio to bring me back to the rental center. Not only did Octavio bring me back to the rental center, he waited for me while I frantically searched the car lot with the Avis staff for the car we rented. All said 30 minutes later we had the phone, and he was there for me with a smooth ride back to the hotel, and recommendations on dinner nearby. We’ll done! These kind gestures will never be forgotten! Thank you all!!

Staff were very friendly Comfortable stay Airport shuttle so convenient

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