Hyatt Place Portland Airport/Cascade Station

Great front staff, clean room, let us check in early, close to airport, shopping and restaurants, with free parking. Will stay again!

It was by the airport

N/a

Excellent location near airport, has park, stay and fly packages, great staff, breakfast and shuttle to airport. Good shopping nearby

Firstly, all the staff I interacted with were kind and attentive. They communicated well and were very welcoming. The breakfast was also better than the average free hotel breakfast. Beds were comfortable for a hotel bed and the plane noise was there but not terrible. If a person were just staying one night to catch an early flight this could be a decent pick if the price was reasonable. However, the quality of the stay is lower compared to other Hyatts I’ve stayed at. My room Did not have curtains, which was odd. Very few TV channels- they offer chromcast but it never could connect (others mentioned the same issues), WiFi signal is spotty at best, so not ideal for work. The AC wasn’t great in our room, got very hot at night and it took 10 hours to go down 3 degrees. The hot tub was Luke warm at best- it looked like it was set to 84, which our party really didn’t care for. I am use to hotels offering coffee all day, which they do not. Shuttle driver was super prompt and great. So, it you just need somewhere for a couple hours and shuttle to the airport and the price is right it might be worth booking, but if your looking for a couple nights I would look elsewhere.

Nothing , when I first arrived I had prepaid my booking. When I arrive at the front desk the lady told me I had to swip my card for a deposit. Without hesitation I swipe my card and she was attempting to charge my card $317.00. Luckily I use online banking like PayPal and venmo and I don't use my normal bank account. There policy is once it's paid you can't get the funds back. So that threw the first red flag I instantly started to think this lady just attempted to scam me . Because it clearly shows the room has been prepaid. Plus the room was $269.64. not $317.00 . Then I paid an extra $50.00 for deposit. When I booked this room it said free breakfast on the listing before I paid for it. Now when I contacted the hotel they claim it did not come with breakfast and so they charged me $33.00. for three individuals who ate. Okay , so they're that hard up for money I noticed all the other hotels have abandoned their sites as it's a ghost town by the Portland Oregon airport. Needless to say they tried to rip me off an extra $317.00 and when I called the person refused to provide me her name for legal purposes and instead started to get defensive and argumentive to the point she hung up on me all for asking what her name was because when I go back to there hotel to speak with their supervisor I'd be able to let them know exactly who I was talking with. If they had nothing to worry about then giving her name would not be a big deal.. So they sent me a bill and it's only $33.00 they refuse to send me my deposit not even the remaining amount after they run a false advertisement. This was my first and last stay at this particular hotel . I'll be contacting corporate about this incident to further making sure all customers are treated equally and are not swindled out of there hard earned money. Mistakes dont happen like that unless your a drug addict and have no brains left to think .

I didnt like the fact that looks are deceiving. Nice on the outside shitty everything else on the inside. I can't believe the CEO allows this crap . Id have taken photos but I didn't want to remind myself how I waisted my life my time and my money on this garbage . I'd rather eat at the homeless shelter at least when they say it's free they mean it's free and it don't cost you $319.64 and a headache. So your to that staff member who decided to try to rip me off and who took my deposit claiming I owe $33.00 yet won't return the remaining. You can keep it, hopefully they fire you and you'll be able to use it for the bus fair to get to your next job . 🦁🍕💩

Large dogs staying on same floor. Not comfortable for a person who is afraid of animals and the fact that the dog barked at my mom made it worse.

Shuttle guy was excellent. Friendly staff. Good food