Absolutely do not consider this as a ‘cheap deal’ like I did!! Just wanting to get away for a quiet break! On arrival the entrance to the hotel is dated, faded and has a waft of cat pee. The reception area is something out of the 80’s, not at all a welcoming area with crap, old suitcases and mess everywhere. Two reception guys were very pleasant but though only a small amount extra, charged the tax, a bit more than what was stated by Love holidays. No info given on meal times and locations or a map of the hotel.
On arrival to the bedroom I actually wanted to leave the hotel. As included in the photos I have attached, it was run down, drab, broken furniture, paintwork terrible, dusty and towels that looked about 30 years old. The wooden, non double glazed patio doors did not shut properly either. The aircon unit was on as a heater on my arrival, due to poor weather to start this was welcomed but I’d guess it probably does not meet safety standards!! Only one plug socket in my room out of five worked! No safe in my room also so I carried all my personal valuables around at all times, I also did not use maid service for that reason as did not want anyone in my room. Having seen a staff member slyly stealing cheese into their pocket one morning in the restaurant I kinda thought what else could they steal?!
The restaurant was dark and not clean. Plates were often dirty. Food at breakfast was just ok, mainly as I had an omelette each day but the lunch and main meals tasted bland with little flavour and nothing actually looked appetising, I had better food when I worked as a teacher in a third world country!!!
The waiters are very helpful and friendly but have no skills in how to clean a table, I didn’t see a dish cloth or antibacterial spray be used once, just a wipe with a napkin to take the crumbs off then redressed the table!!!! The germs that must be breading on those old wooden tables and old dirty chairs. The legs of the tables are mainly rusty with paint hanging off! I am glad I took a thermos mug as the tiny paper cups for hot drinks in the restaurant were a joke, not a single china cup/mug in the hotel!!!
The rooms are in separate blocks and all have old doors that lock with a key, cloncky noise to double lock them. People just slam the doors constantly and talk/shout at the top of their voice on returning to their rooms at all times of the night, it appears people have no consideration for others. Coupled with the cleaners also talking loudly first thing and the seagulls it was not the place to get a rest. The rooms are not sound proved at all, I could hear the guest next door to me being sick after getting very drunk, having arguments and banging and crashing about also which was not nice. So much so I chose to leave the hotel for my last four nights and checked into a lovely apartment where I was comfortable and felt safe.
The bar area was very busy and took ages to get a drink. The tables and chairs were in poor repair and old and rusty. Few places to sit under cover around the bar area. I had previously read that the hotel is like a Moroccan Butlins and that was correct, whilst I appreciate people are on holiday to enjoy themselves, it was excessively loud, people appeared to be very drunk, argumentative, likely on drugs and a lady was reported to be stealing phones!
The gardens in the hotel were I guess maintained but the paintwork and outside of the buildings were not painted in years, there were old cups and various rubbish in the flower beds and this definitely did not allow for a restful recuperation I was after. I read the reviews prior to booking and got sucked into the reviews that claimed this was ok but not to expect Hilton quality, I was so desperate for the break I thought it will be ok.
The lift in my block was out of order, a note was added next to the lift but it was not made secure, god knows what would have happened if a child got in there and pulled on a cable or similar, so unsafe.
IT DEFINITELY WAS NOT OK AND HAD I NOT SPENT EVERY DAY ALL DAY OUT AND ABOUT I WOULD HAVE HAD A TERRIBLE HOLIDAY!!! Schoolboy error even deciding to book this but we live and learn.
I walked through the Caribbean part of the hotel which is joined to pueblo tamlelt to access a shop one afternoon, that looks even worse and smelt very strongly of cat pee, I’d rather not have a holiday than stay here.
I definitely would not bring my children here, so many steps everywhere, broken or unfixed paving, sharp edges and cats everywhere that do not look in the best of health, goodness knows what you could catch.
Do not get sucked into by the odd good review unless you want to be staying in the worst, depressing and poor standard of accommodation. You will end up spending more on food outside so put that money towards a cheaper B&B and eat out or pay more for a nicer AI hotel.
I hope this long review helps you to make a decision on whether this is the right holiday for you. I’ve never left such a review before but felt compelled to, to avoid this experience for someone else who might really be needing a rest and a break as they really will not get that here.
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