Extended Stay America Suites - Houston - IAH Airport

Clean with gym

Two decent staff members.

It was laborious and problematic such as the reservations I ordered two beds they only had one and then they gave me two beds and then the room was not clean then I asked for it to be clean broken dishwasher then provide pots and pans we brought our own they told us we had to wait 2 weeks to get our linen changed when it was 2 weeks then they said they couldn't do it anyway because our room was 245 they said it was an odd number so we have to wait they're on even numbers for rooms my mother the accommodations are really bad we spend $1,352 for a filthy room and broken equipment this was a business trip I was working more so to maintain my room to have adequate stuff in it and to have it function for me just terrible manager Candice Berry was rude and obnoxious

It was nice easy checking in

They didn’t have toilet paper in the restroom

I only liked that it had a kitchen in the hotel that’s all

DO NOT STAY HEREEEEE Everything was dirty hairs everything the bed the sheets the shower the refrigerator the floor was dirty even the towels had hair on them the receptionist was rude and not accommodating and didn’t even offer to have someone clean for us and said we must do it our self and they didn’t have a working washer machine so they didn’t have clean sheets for the bed or towels I understand some ppl stay here long term but it’s still a hotel and should maintain the same Etiquette as such or just become apartments if they want to absolutely help no one also the pool doesn’t work at all and when I went up to speak to the receptionist about our problems she said I couldn’t speak to her that only my husband could Bec the room is under his name even though there was 2 ppl out down on the reservation we left a day earlier and only got $16 refund through booking.com but only as credit not real money smh this hotel was horrible and I should have read the reviews before hand